Manager Operations

HSBC; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a professional to manage post-trade support activities within its Settlement Operations team. Responsibilities include ensuring timely trade settlements, adhering to risk frameworks, and collaborating with both local and international teams. The ideal candidate possesses a university degree and a solid understanding of Asian and European markets, along with strong communication skills and attention to detail.

Qualifications

• University degree is required.
• Strong understanding of Asian & European Markets for Settlements Operations.
• Attention to detail to identify process improvement opportunities.

Responsibilities

• Ensure that trades are correctly matched and settled timely in the market.
• Implement process efficiencies to improve service quality.
• Work in collaboration with the team to resolve issues.

Skills

Strong understanding of Asian & European Markets for Settlements Operations

Ability to work in a virtual team environment

Attention to detail

Strong communication skills

Education

University degree

Degree in Business or Finance (preferred)

Job description

Area of Interest: Investment Banking, Markets, and Research

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style

Hybrid Worker

Date

29 Oct 2025

HSBC have an operations hub in Kuala Lumpur & Manila within the Global Service Centre. These support multiple products and legal entities and are responsible for various functions within the trade life cycle. Cash Equity Operations forms part of the wider Markets and Securities Services Operations and, segregated by asset class, is responsible for ensuring all equity trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on value date. All settlements for this function reside within the KL and Manila GSCs with London/HK/France supporting the depot management and transaction management functions.

The Opportunity

Responsible for managing/supervising post trade support activities of the Settlement Ops teams.

What you will do

• Ensure that trades are correctly matched and settled timely in the market.
• Ensure that risk & control framework and escalation procedures are adhered to.
• Ensure end of day checks are actioned.
• Implement process efficiencies to improve service quality.
• Build strong Business and Operations Management relationships.
• Assist management in achieving overall business objectives.
• Work in collaboration with the team to resolve issues.
• Achieve set performance benchmark and target for each year.
• Continuous increase of process knowledge thru cross training.
• Engage with onshore business partners in communicating issues and/or escalations.
• Liaise with external clients in order to resolve issues and/or answer queries.

What you will need to succeed in the role

• University degree is required.
• Strong understanding of Asian & European Markets for Settlements Operations.
• Ability to work in a virtual team environment with ability to support multiple functions and stakeholders.
• Attention to detail and a hands on approach to identify opportunities of process improvement.
• Strong awareness and appreciation to operations risk and control and exception management.
• Ability to implement initiatives and work as part of a team.
• Follow formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks.
• Strong communication skills with the ability to manage local and international relationships across the organization.

What additional skills will be good to have

• A degree in Business or Finance would be preferred.
• A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies.
• Familiar working knowledge of associated technology.
• Understanding of Markets Operations is an added advantage.
• Able to work in a demanding and time sensitive environment.
• Hands on experience of operations processing is an advantage.