Manager Business Integration Unit

CIMB; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is looking for a candidate to manage business enquiries and seek new opportunities. The successful applicant will drive projects that enhance stakeholder engagement while ensuring compliance and a smooth client management process. Candidates should possess strong negotiation and communication skills, along with experience in business development. This role is pivotal in aligning internal processes with business goals and supporting organizational growth.

Qualifications

• Experience in managing business enquiries and opportunities.
• Strong ability to negotiate and communicate effectively.
• Ability to coordinate between business units and stakeholders.

Responsibilities

• Manage incoming business enquiries and guide stakeholders.
• Attend meetings to identify new business opportunities.
• Negotiate commercial terms to optimize profitability.

Skills

Negotiation skills

Stakeholder management

Client management

Business development

Job description

Job Description

• Manage all incoming business enquiries from Business Units and guide them through iCIMB procedures and direction in regards to the services we provide that can best suit their enquiries.
• Manages new business opportunities and growing the iCIMB contracts/businesses as per target set by Management to meet the business growth of company.
• Attend all meetings with the business and process owner in regards to the enquiries or request that could possibly churn into a new business opportunity.
• Guide stakeholders through the ‘User Request Form’ submission (if required) to ensure seamless end to end client management till service is onboard.
• Lead/assists in the negotiation of commercial terms with stakeholders to deliver optimum profitability and service level.
• Constantly follow through with process owner and business units to gather the required update/information to ensure a quick turn-around time on our response to request submitted.
• Liaise with Process Owner in regards to enquiries raised by business and work out the possibility of providing the service(s) requested and to provide the business with the propose service offering, transition plan, service level and charges.
• Ensure all documentation prepared eg. Proposal, Service Level Agreement, CRN & URF are in line with internal SOP, compliance and governance guideline.
• Coordinate between business and process owner to ensure that expectations of both parties are clearly laid out and fulfilled to our best ability.
• Attend the periodic operational/management meeting to keep abreast with the latest company’s direction and ensure any changes in high management’s direction is captured and relay to business subsequently. This is also to understand the cost, productivity and latest department update by process owner to drive and optimize internal business teams and resources to meet financial growth and projected profit targets as a team.
• Manage or drive project or initiative which benefit day to day operations and/or enhance iCIMB’s stakeholder engagement.
• Manage/support in general administrative function, reporting, documentation up keep and ensure all are up to date and compliance.
• Manage/support in Ad Hoc Projects.

Other Responsibilities/Tasks Assigned By Management From Time To Time

• Manage business expectations on all change of policy and procedures within iCIMB that will or might impact the business in all aspects.
• Follow through with finance and business on all outstanding invoices to minimize aging.
• Assist and support HOD/HOS for ad-hoc matters.