Manager,Fiduciary and Fund Services Operations

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading global bank in Kuala Lumpur is looking for a Manager in Fiduciary and Fund Services Operations. The role focuses on Investment Guidelines Compliance and Performance Measurement across various APAC regions. Responsibilities include managing operations, ensuring high-quality service delivery, and actively participating in strategic projects. Candidates should have experience in fund compliance, strong risk management skills, and a proactive approach to process innovation. This position will support the bank's ongoing commitment to operational excellence.

Qualifications

• Experience in fund compliance and fiduciary services.
• Understanding of regulatory frameworks relevant to the role.
• Ability to drive process enhancements and innovations.

Responsibilities

• Manage fiduciary services and performance measurement processes.
• Analyze post-trade alerts and prepare performance reports.
• Ensure adherence to governance frameworks and operational risk management.

Skills

Investment Guidelines Compliance

Performance Measurement

Process Innovation

Risk Management

Client Certifications

Job description

Manager,Fiduciary and Fund Services Operations

Add expected salary to your profile for insights

The specific role, based in Malaysia, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

RESPONSIBILITIES

Strategy
Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business
To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes
Post-trade alerts investigation in Charles River/Excel, proactive escalation and resolution
Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)
Oversight of testing of Charles River and Statpro Revolution
Client certifications / attestations
Partner with the team mates and ensure execution of the team’s strategy
Understand and own the risks associated with the Fiduciary Services global team
Ensure procedure documents are up-to-date and team is following the process
Challenge the status quo and identify opportunities for process enhancements
Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed
Active participation in strategic projects and initiatives
Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams
Manage and track escalations on Fiduciary Services and Performance Measurement product
Champion diversity & inclusion

Governance
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Unlock job insights

Salary match Number of applicants Skills match

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad