Manager Exhibitions Operations & Technical Services

Petrosains Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A premier interactive science center in Kuala Lumpur is looking for a leader in operations and maintenance to manage various exhibits and facilities. The role involves ensuring operational reliability, overseeing safety compliance, and enhancing visitor experiences through innovative technology. Candidates should have a degree in relevant fields and at least 7 years of experience in similar roles, demonstrating strong leadership and project management abilities.

Qualifications

• Minimum 7 years of experience in operations & maintenance programs.
• Experience in world-class science & technology centers or related fields.
• Strong ability to analyze feedback and enhance exhibit performance.

Responsibilities

• Lead and manage operations and maintenance framework for exhibits and facilities.
• Ensure safety, compliance, and performance of all technical systems.
• Oversee logistics planning and lifecycle management of assets.

Skills

Leadership

Strategic thinking

Project management

Communication

Education

Degree in Electrical/Electronic, Mechanical, Building and Facilities Services or IT

Job description

Overview

Leads and drives the fully integrated operations, maintenance, and technical services of Petrosains’ exhibitions, facilities, and infrastructure including the Discovery Centre, PETROS Twin Towers Sky Xperience (PETT SkyX), and Satellite Centres through ensuring day-to-day operational reliability, technical and building safety, and seamless visitor engagement across all exhibit systems, rides, AV/IT infrastructure, building facilities, and activation setups.

Oversees the performance of all technical and facilities contractors, manpower planning, and service delivery to uphold excellence across Petrosains’ operational ecosystem via championing proactive asset management, facilities integrity, regulatory and HSSE compliance, and continuous improvement, the role safeguards the functionality, safety, and perception of Petrosains’ premises and experiences. Through strategic adoption of emerging technologies, quality maintenance practices, and strong stakeholder collaboration in order to sustain Petrosains’ reputation as a global leader in immersive, interactive STEM learning and as a premier visitor destination.

Key Accountabilities

1. Integrated Operations & Maintenance Management

   Plan, lead, and manage a holistic operations and maintenance framework covering exhibits, rides, facilities, systems, and infrastructure across Petrosains, PETT SkyX, and Playsmart/Outreach. Implement preventive, predictive, and corrective maintenance strategies to optimize asset reliability, minimize downtime, and ensure uninterrupted visitor experiences.

2. Exhibits, Rides & Facilities Reliability

   Oversee the maintenance and performance of permanent and temporary exhibits, energy capsule ride systems, PETT SkyX galleries, Playsmarts and Outreach exhibits and building facilities and supporting infrastructure. Ensure all assets operate safely, efficiently, and reliably by coordinating maintenance programs, spare parts planning, contractor performance, and lifecycle management. Drive consistent service standards that enhance functionality, longevity, and visitor satisfaction.

3. Operations, Technical Services & ICT Enablement

   Direct daily operations and technical services to ensure optimal functionality of exhibits, machinery, AV systems, IT infrastructure, servers, networks, and digital platforms. Oversee ICT and AV support for exhibitions, activations, events, and conferencing, ensuring seamless integration of technology to elevate visitor engagement and operational effectiveness. Identify, evaluate, and implement system enhancements, upgrades, and replacements to future-proof operations and support evolving exhibition and program needs.

4. Health, Safety, Security & Regulatory Compliance (HSSE)

   Lead HSSE governance across operations, exhibits, rides, and facilities to ensure full compliance with statutory, regulatory, PETRONAS, and industry standards. Conduct risk assessments, inspections, and audits in collaboration with Safety & Health Officers, manufacturers, and relevant authorities. Ensure inclusivity, accessibility, and safety-by-design principles are embedded into exhibits and facilities. Oversee security operations, including access control, CCTV systems, surveillance, incident response, and VIP coverage, to safeguard people, assets, and information. Drive research, development, and implementation of exhibit, ride, and facility upgrades to enhance safety, performance, sustainability, and visitor experience. Lead enhancement initiatives that introduce innovative, immersive, and interactive elements in collaboration with creative and content teams. Champion the adoption of emerging technologies such as AR, VR, AI, IoT, and smart systems, assessing feasibility, impact, and value creation to keep Petrosains at the forefront of science center innovation.

5. Asset, Logistics & Lifecycle Management

   Manage asset governance, tagging, tracking, audits, disposal, and lifecycle optimization in compliance with regulatory, financial, and environmental requirements. Oversee logistics planning for transportation, installation, storage, and decommissioning of exhibits and equipment, ensuring efficiency, safety, and sustainability, including recycling and responsible disposal practices.

6. Standard Operating Procedures & Governance

   Develop, implement, and continuously review SOPs for operations, maintenance, storage, safety, and technical services. Ensure consistent application across Petrosains, PETT SkyX, and Playsmart/Outreach, aligned with current policies, standards, and best practices to drive operational excellence and compliance. Serve as a key interdepartmental partner, providing operational and technical support for exhibitions, programs, events, and activations. Build and sustain strong working relationships with internal teams, external partners, contractors, and regulatory bodies to ensure seamless execution and uphold Petrosains’ and PETRONAS’ reputation.

Qualifications & Experience

• Degree in Electrical/Electronic, Mechanical, Building and Facilities Services or IT from recognized institutions
• Minimum 7 years leading operations & maintenance programs in world-class science & technology centers, tourist attractions or related field and working environments preferably in Electrical/Electronic/Mechanical/Building Services.
• Strong leadership & communication skills to guide technical teams.
• Strategic thinking & project management capability.
• Proven ability to analyze feedback, conduct trials and enhance exhibit performance.