Manager

Industrial and Commercial Bank of China (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is seeking a candidate for a banking operations role, responsible for serving customers on banking transactions, ensuring accuracy, and maintaining compliance with internal controls. Applicants should have a minimum of 5 years of relevant experience and possess strong communication and interpersonal skills. Proficiency in English, Mandarin, and Bahasa Malaysia is preferred, along with a self-motivated attitude to achieve the bank's business goals.

Qualifications

• Minimum 5 years of branch/banking operations experience.
• Good knowledge of banking operations and relevant regulatory authority regulations.
• Proficient in English and preferably Mandarin and Bahasa Malaysia.

Responsibilities

• Serve customers on banking transactions, ensuring accuracy and completeness.
• Process customer and internal transactions timely and accurately.
• Resolve branch operation issues and report to superiors promptly.
• Maintain good relationships with customers and attend to inquiries.

Skills

Customer service experience

Communication skills

Interpersonal skills

Self-motivated and result-oriented

Education

SPM/Diploma/Bachelor degree in finance, banking, accounting or equivalent

Job description

1. Primary responsible to serve customer on banking transactions, ensure completeness and accuracy of transactions performed, reviewed and approved transactions within the authority limit.

2. Process and perform customers and internal transactions timely and accurately. Positively verify customer’s identification and authenticate customer’s banking transaction.

3. Check the transactions performed by Transactional Service Processing prior to overriding the transactions within the authority limit. Approve and review the transactions for prevention and detection of fraud and lapses.

4. Keeping abreast with Bank’s policies, procedures, internal requirements and regulatory requirements. Ensure transactions performed and approved comply with Bank’s internal control and regulatory requirements.

5. Promptly resolve branch operation issues included identify problems, take corrective measures and report to superior promptly.

6. Perform periodical self assessment diligently as required, report to Branch Manager (BM)M/ Section Head Operations (SHO)for any lapses detected.

7. Responsible in ensure completeness and accuracy of periodical or ad-hoc data and reports submitted to BM/ SHO, head office, parent bank and regulatory authorities.

8. Support BM in achieving branch business goal by cross selling of bank products and services.

9. Maintain good relationship with customers. Timely attend to customers’ inquiries, complaints, provide advice and resolution to customer and monitor customer service at counter and banking areas.

10. Perform end day checking of teller and branch balancing.

11. Other ad‑hoc duties assigned from time to time.

JOB REQUIREMENTS

SPM/Diploma/Bachelor degree in finance, banking, accounting or equivalent from a reputable university.

Minimum 5 years branch/banking operations experience/exposure.

Good knowledge on banking operations and relevant regulatory authority regulations/ guidelines/ requirements such as AMLATFAPUA, FEPRules, etc.

Possess good interpersonal, customer relations and communication skills.

Proficiency in English and preferably Mandarin and Bahasa Malaysia.

Assertive, self-motivated and result oriented.

Able to work with minimum supervision and possess positive attitude.

Unlock job insights

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• Do you have customer service experience?