Logistics Data Analyst (Whole Malaysia)

Best Global Logistics Technology Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics technology company in Kuala Lumpur is seeking a dedicated Mandarin-Speaking Quality Control Analyst. The successful candidate will develop and implement quality control processes, supervise service quality initiatives, and enhance network performance. Proficiency in Mandarin and English is essential, alongside strong public relations and data analysis skills. This full-time role requires the ability to work independently, travel as needed, and oversee the quality control operations within the organization.

Benefits

Annual salary increments

Bonuses based on performance

Medical coverage

Qualifications

• Fluency in Mandarin is essential for effective communication with our headquarters.
• Strong ability to work independently is required.
• Proficiency in data analysis and logical reasoning is necessary.

Responsibilities

• Develop and implement QC processes for compliance with standards.
• Supervise initiatives to enhance service quality.
• Identify improvement areas and implement corrective actions.
• Monitor network operations and manage associated risks.

Skills

Fluency in Mandarin

Fluency in English

Public relations skills

Data analysis

Logical reasoning

Education

Diploma or higher in any field

Job description

We are seeking a talented and dedicated Mandarin‑Speaking Quality Control Analyst to join our team. The ideal candidate will be fluent in Mandarin and English, both spoken and written, and will play a key role in enhancing our quality control experience.

Annual Salary Increments & Bonuses (Based on Work Performance)

Medical Coverage

Key Responsibilities

• Develop and implement QC processes to ensure compliance with industry standards and company policies.
• Supervise and drive initiatives to enhance service quality across the network.
• Identify areas for improvement and implement corrective actions to maintain high service standards.
• Monitor and manage risks associated with network operations.
• Establish and maintain a patrol system to regularly assess and address abnormalities within the network.
• Conduct performance evaluations for relevant personnel, ensuring fair and accurate assessments.
• Approve and manage the costs associated with performance rewards and disciplinary actions.
• Drive and support various projects and initiatives to enhance network performance and efficiency.
• Conduct audits on agent pricing and expenses, ensuring compliance with company policies.
• Implement corrective measures when discrepancies are identified.
• Oversee the offline scanning frequency of the entire station, ensuring timely and accurate data collection.

Qualifications and Requirements

• Diploma or higher in any field.
• Fluency in Mandarin is essential for effective communication with our headquarters in China.
• Strong ability to work independently.
• Excellent public relations skills.
• Proficient in data analysis and logical reasoning.
• Preferred experience in chain management, channel management, franchise management, or related fields.
• Availability to work 5.5 days per week.
• Must have own transport for visiting franchise locations.
• Willingness to work overtime and travel for business purposes as required.

If you are passionate about driving business growth and have the skills and experience required, we encourage you to apply for this exciting opportunity.