Logistics Customs & Trade Compliance Business Ops Manager

HP; Kampung Sekolah Simpang Ampat; On-site; MYR 80,000 - 120,000; Full time

Job summary

A multinational technology company is seeking a Logistics Customs & Trade Compliance Business Ops Manager in Penang, Malaysia. The role involves extensive knowledge in customs regulatory compliance and managing logistics operations for high volume manufacturing. Candidates should have a solid background in customs management and excellent communication skills. This full-time position offers various opportunities for travel and relocation, making it ideal for dynamic professionals looking to drive operational improvement in a global context.

Qualifications

• First level university degree or equivalent industry experience.
• Typically, 3-5 years of experience in a Manufacturing Operation’s Logistics Customs and Trade Compliance.
• Strong communication skills, mastery in English and local language.

Responsibilities

• Provide complex-level logistics support for high volume manufacturing.
• Solve complex issues and drive tactical and strategic initiatives.
• Manage day to day LMW Customs Liaison job including GPB application.

Skills

Logistics Management

Customs Regulatory Compliance

Freight Coordination

Communication Skills

Data Analysis

Microsoft Office

SAP Experience

Education

First level university degree or equivalent experience

3-5 years in Manufacturing Operations

Tools

SAP

Power BI

Job description

Logistics Customs & Trade Compliance Business Ops Manager

Job Summary

The role of the Supply Operations (SO) function is to Plan, Source, Make and Deliver HP products and services for our channel partners, customers and internal use on a global basis.

The Customs and Trade Compliance Business Ops Manager, the person will be handling but not limited to, Extensive knowledge in Customs Regulatory compliance in accordance to Licensed Manufacturing Warehouse (LMW) Act, Consultancy of Customs Regulations, Freight coordination and LSP management, collaboration with multiple internal and external partners, e.g., government bodies, suppliers, intermediaries, third-party service providers, customers and In Sourced Operation. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

• Provides complex-level logistics supporting high volume manufacturing operation.
• Solves complex issues and drives tactical and strategic initiatives, such as leading process standardizations; executing program strategies; or coordinating integration of small acquisitions.
• Manage day to day LMW Customs Liaison job including GPB application, follow up, Exemption and License renewal and maintenance. Ensures timely customs reports submission without fail.
• Enhance Existing Process on Customs and Trade Compliance and keep updated on latest Regulatory changes.
• Monitors programs, delivery solutions, key metrics, and process-oriented tasks; identifies issues and proposed solutions with limited guidance.
• Collaborates with or leads teams to maintain and enhance the current business objectives, such as cost- management, cost saving initiatives & improve operation excellence.
• Provides independent, analytic, and strategic support to logistics operation.
• Manage 3rd Party Logistics including Insourced Operations, Logistics Service Providers, Chemical Suppliers, Hazardous Waste Supplier & mentors lower level contributors.
• Involvement in Data Analytics and Future Supply Chain transformation as part of Industry 4.0 vision.

Education & Experience

• First level university degree or equivalent industry experience.
• Typically, 3-5 years of experience in a Manufacturing Operation’s Logistics Customs and Trade Compliance.
• Vast knowledge in Licensed Manufacturing Warehouse (LMW) & SST Act and regulations
• Well versed with Customs Monthly reporting for LMW, M1/M2 & M3/M4 reporting.
• Freight and Warehousing Knowledge will be an added advantage
• Able to multitasks and take pressure constructively.
• Willingness to travel & work with partners across 3 operation sites for ops alignment and drive operations improvement plan.

Knowledge & Skills

• Strong understanding of HP’s materials & distribution processes and functional contribution to business.
• Good knowledge of Freight Management, plus International Freight & Customs will be an added advantage.
• Strong communication skills (e.g. Customs Regulation Issues, negotiation skills and etc)
• Mastery in English and local language.
• Strong knowledge of Microsoft Office skills (Adv Excel, PowerPoint, etc.).
• Working experience with SAP system
• Excellent analytical and problem-solving skills.
• Excellent written and verbal communication and presentation skills.
• Excellent team and project management skills, including project structuring.
• Exposure to Data Analytics and Reporting tools (Power BI, JMP and Etc) will be an added advantage.
• Fast Learner and good understanding of business needs and supports.
• Continuous Improvement Process
• Data Analysis
• Inventory Management
• Key Performance Indicators (KPIs)
• SAP Applications
• Supply Chain
• Supply Chain Management
• Warehousing

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job Details

Supply Chain & Operations
Full time
No Shift premium (Malaysia)
Travel
Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”