Live Streaming Customer Service

Take Image Concept Sdn Bhd; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fashion e-commerce company in Johor is seeking a live streaming customer service representative. Responsibilities include managing customer inquiries in real-time, engaging with viewers, and providing fashion advice. Ideal candidates should have fast typing skills, good communication, and an interest in clothing. No prior experience is required as training will be provided, and benefits include sales commissions, allowances, and leave entitlements.

Benefits

Sales commission

Full attendance allowance

Transportation allowance

Meal allowance

Customer satisfaction bonus

EPF

SOCSO

EIS

Annual leave & medical leave

Qualifications

• No prior experience is necessary, training is provided.
• Interest in fashion and clothing is a plus.
• Ability to handle live streaming and customer service.

Responsibilities

• Manage customer inquiries during live streams.
• Engage with viewers to create a positive shopping experience.
• Provide fashion advice to customers in real-time.
• Resolve customer issues that arise during live sessions.
• Collaborate with marketing to plan live streaming events.
• Monitor performance metrics for live streams.

Skills

Fast typing

Good communication

Basic styling knowledge

Customer service experience

Job description

Requirement

• Fast typist, quick to react, patient, and good at communication.
• Interested in clothing/fashion (basic styling knowledge is a plus).
• Emotionally stable, responsible, and willing to develop long-term.
• Looking for a stable, full-time position, not just trying it out short-term.
• No experience necessary, training is provided; those with live streaming/e-commerce customer service experience are preferred.

Responsibility

• Manage and respond to customer inquiries and comments in real-time during live streaming sessions, providing accurate and helpful information about products, promotions, and services.
• Actively engage with viewers during live streams to foster a sense of community and encourage interaction, creating a positive and engaging shopping experience.
• Provide fashion advice and styling tips to customers during live streams, leveraging product knowledge and fashion expertise to help them make informed purchasing decisions.
• Troubleshoot and resolve customer issues and complaints that arise during live streaming sessions, escalating complex problems to the appropriate department when necessary.
• Collaborate with the marketing and sales teams to plan and execute live streaming events that align with promotional campaigns and sales goals.
• Monitor live stream performance metrics, such as viewership, engagement, and sales conversion rates, to identify areas for improvement and optimize future live streaming events.
• Maintain a thorough understanding of the company's products, services, and policies to effectively address customer inquiries and resolve issues during live streams.

Benefits

• Sales commission
• Full attendance allowance
• Transportation allowance
• Meal allowance
• Customer satisfaction bonus
• EPF
• SOCSO
• EIS
• Annual leave & medical leave