Lending Operations Coordinator

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services consulting firm in Kuala Selangor is seeking a passionate candidate to join their Lending Operations Team. The ideal candidate will need to support data preparation for disbursement, create reports, and handle customer inquiries related to lending products. A Bachelor’s degree in Business Administration or a related field is required, along with experience in Zoho and a strong analytical mindset. This role demands excellent communication skills and adaptability in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related fields.
• Experience with Zoho is required.
• Strong analytical and problem-solving abilities.

Responsibilities

• Support the Lending Operations team in preparing data for disbursement.
• Create reports and perform data analysis to ensure KPIs are achieved.
• Handling Level 2 customer support inquiries related to lending products.

Skills

SQL

Python

HTML

APIs

Microsoft Power BI

Google Script

Microsoft Office

Google Workspace tools

Education

Bachelor’s degree in Business Administration or related fields

Tools

Zoho

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Get to Know the Role

As part of a dynamic Lending Operations Team, we are looking for a passionate candidate with an analytical and transformative mindset to support our growing financial services operations. While the primary responsibilities are outlined below, we seek someone open-minded and adaptable to take on additional tasks as needed.

Key Responsibilities

• Support the Lending Operations core team in preparing data for disbursement, agreements, repayments, and communication tasks.
• Prepare mass emails for disbursement and repayment confirmations to partners.
• Create reports and perform data analysis to ensure key performance metrics are achieved.
• Handle Level 2 customer support inquiries related to lending products.
• Collaborate within and across teams to identify and implement process improvement opportunities.
• Develop automation solutions to streamline operational efficiency.
• Lead initiatives to enhance the Level 2 customer support process to meet performance standards.
• Re-prioritize and adapt to changes in a fast-paced, evolving environment.
• Perform other relevant support tasks (e.g., eStamping submissions).

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Business Analytics, Information Systems, or related fields.
• Basic knowledge of SQL, Python, HTML, APIs, Microsoft Power BI, Google Script, or any scripting language.
• Experience with Zoho is required.
• Strong team player with a passion for service excellence.
• Adaptable and results-driven, especially in high‑paced settings.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Effective time management, project management, and organizational skills.
• Proficiency with Microsoft Office and Google Workspace tools.
• High level of ownership, dependability, and a strong work ethic.

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