Legal Operations Support Associate - Intellectual Property

ResMed; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global healthcare company in Kuala Lumpur is seeking a Legal Operations Support Associate to assist with Intellectual Property tasks. This role requires 1-2 years of related experience, proficiency with tools like Anaqua, and strong communication skills. You will manage IP records, coordinate with external counsel, and streamline legal processes within a collaborative environment. This position offers a chance to contribute to a dynamic Legal team dedicated to excellence.

Qualifications

• 1-2 years of related experience in legal support.
• Experience in legal systems or IP administrative tasks.
• Strong sense of business ethics and confidentiality.
• Ability to learn quickly and understand legal processes.

Responsibilities

• Maintain and administer data in the IP docketing system.
• Support processing of docketing and paralegal reports.
• Coordinate correspondence with external IP counsel.
• Drive process efficiency by documenting SOPs.

Skills

Legal support experience

Customer experience focus

Excellent written communication

Excellent verbal communication

Strong attention to detail

Tools

Anaqua

MS Office - Word, Excel, Outlook

Job description

The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property.

Let's talk about the team:

The Legal Operations Support Associate – Intellectual Property position will play a key role in supporting and improving the operations of Resmed’s Legal Team, with a particular focus on Intellectual Property (IP) support. While the role will focus on maintaining IP records, coordinating with external counsel, and supporting IP-related systems and processes, you will also be cross-trained across a wide range of legal operations functions.

This role is part of a collaborative team environment and will contribute to shared team priorities, continuous improvement initiatives, and the smooth functioning of core legal operations. This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly.

Let’s talk about the role:

• Administer and maintain data in the IP docketing and records management system (e.g., Anaqua), ensuring data integrity and timely updates.
• Support the processing of weekly docketing and paralegal reports and patent/trademark maintenance actions.
• Coordinate correspondence with external IP counsel and internal stakeholders for routine administrative needs.
• Support as needed the day to day maintenance for core legal platforms (e.g., Anaqua, CounselLink, MyContracts, iManage, Xakia), ensuring smooth operation and user onboarding/offboarding.
• Serve as the first line of support for Anaqua, troubleshooting issues and working with IT for resolution.
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
• Assist in matter creation and tracking within CounselLink, ensuring accuracy in legal records.
• Support the administration of the e-billing process, ensuring timely and accurate invoicing.
• Generate reports from legal/IP systems as needed.
• Support the triage of shared Legal Operations inbox’s, responding to queries, routing requests and tracking recurring issues.

Let’s talk about the you:

Required:

• 1-2 years of related experience in legal support role or similar

• Exposure to IP systems such as Anaqua, or prior IP administrative experience.

• Experience in legal systems or with legal operations processes

• A strong sense of business ethics including the ability to appropriately handle confidential information.

• Ability to learn quickly and understand legal activities and processes.

• Strong customer experience focus.

• Excellent written and verbal communication skills.

• Excited and enthusiastic to learn, and by the opportunities new challenges provide.

• Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.

• Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)

Preferred:

• Experience in Operations/ Shared Services environment in multi-national operations.

• Experience in working within cross functional teams and able to support multiple countries

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.