Learning and Development Coordinator HRSS

DFI Retail Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading Asian retailer in Selangor, Malaysia, seeks a People Services Senior Specialist to manage TMOD services, including learning administration and reporting. The ideal candidate holds a Bachelor’s degree and has 2-4 years of HR operations experience. This role requires strong organizational and communication skills, with fluency in English and Mandarin/Cantonese preferred. The company fosters a culture of growth, teamwork, and integrity, offering a dynamic work environment focused on continuous improvement.

Qualifications

• 2–4 years of experience in HR operations or learning administration.
• Familiarity with learning management systems (LMS).
• Ability to manage multiple priorities and drive improvements.

Responsibilities

• Coordinate logistics for learning programs and track enrollments.
• Prepare reports related to learning and development activities.
• Ensure compliance with internal policies and data privacy.

Skills

Organizational skills

Communication skills

Stakeholder management

Attention to detail

Fluency in English and Mandarin/Cantonese

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

SAP SuccessFactors

Workday

Job description

Overview

The People Services Senior Specialist, TMOD Delivery, is a key member of the Talent Management & Organization Development (TMOD) delivery team within the People Services Hub in Kuala Lumpur, Malaysia. This role is responsible for executing transactional and administrative services that support the TMOD Center of Excellence (COE), including learning administration, reporting, survey tracking, and record management. The role ensures accurate, timely, and compliant delivery of TMOD services across DFI business units, contributing to a seamless employee experience and operational excellence.

Learning Administration

• Coordinate logistics for learning programs, including scheduling, participant registration, venue/virtual setup, and communications
• Track and follow-up on learning enrolment, nomination, and completion
• Maintain and update learning records in relevant HR systems
• Support the administration of mandatory and optional learning programs
• Respond to helpdesk escalated inquiries related to talent management, learning and development, performance management

Reporting & Data Management

• Prepare and deliver regular and ad-hoc reports related to learning and development activities
• Track and analyze engagement survey responses and results, supporting reporting and insights generation
• Ensure data accuracy and consistency across TMOD-related systems and documentation
• Conduct regular updates and communication with Group COE

Process Support & Compliance

• Ensure TMOD delivery processes comply with internal policies and data privacy regulations
• Support documentation and updates of standard operating procedures (SOPs)
• Identify opportunities to improve TMOD service delivery and contribute to continuous improvement initiatives

Stakeholder Coordination

• Collaborate with TMOD COE, P&C Business Partners, and other People Services teams to support program execution and issue resolution
• Liaise with external vendors and learning providers as needed for program coordination and support
• Escalate issues or delays to the TA & TMOD Delivery Lead as needed
• Support PMO activities remotely for TMOD-related projects

About You

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 2–4 years of experience in HR operations, learning administration, or shared services
• Familiarity with HR platforms such as SAP SuccessFactors, Workday, or learning management systems (LMS)
• Strong organizational skills and attention to detail
• Excellent communication and stakeholder management skills
• Fluent in English and Mandarin/Cantonese (supporting Hong Kong market)
• High integrity and confidentiality
• Ability to manage multiple priorities and drive continuous improvement initiatives

About us

DFI Retail Group (the ‘Group’) is a leading Asian retailer, driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”. As at 31 Dec 2024, the Group, its associates and joint ventures operated over 10,700 outlets and employed over 190,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including associates and joint ventures, operates a portfolio of well-known brands across six key divisions: health and beauty, convenience, food, home furnishings, restaurants and other retailing.

At DFI Retail Group, we cultivate an organisational culture where team members can learn and grow by creating a workplace that attracts great people, builds capability, promotes talent and inspires excellence. We are passionate about sharing our know-how and finding synergies across our businesses in Asia. Cooperation between store operations, supply chain & logistics, and store support centre is complemented by a culture which values sustainable results, teamwork and integrity. At the heart of our cultural values is a strategic priority to build strong customer focus retail models in each of our businesses.

We also believe in giving back to and supporting the communities in which we live and work. At the country level, many of our businesses enthusiastically develop and support various local corporate social responsibility activities to promote sustainability and health & wellness in their communities.

DFI Retail Group is a member of the Jardine Matheson Group.