Lead Technical Author

Talent Switch; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is searching for an experienced leader in technical authoring to manage a team of technical authors. This role involves defining documentation strategies and implementing advanced technologies like generative AI to enhance productivity. Candidates should have over 7 years of experience in technical documentation, along with a strong educational background and familiarity with tools such as Madcap Flare. The position demands excellent leadership, project management, and collaboration skills, with a focus on usability and user-centered design.

Qualifications

• 7+ years of experience in technical documentation.
• 2+ years in a leadership or senior content strategy role.
• Success in managing technical authoring functions or teams.

Responsibilities

• Lead the investigation and implementation of next generation technologies.
• Define and execute the documentation strategy and standards.
• Manage a team of technical authors and coach them.

Skills

Proactive spirit

Organizational skills

Ability to work independently

Strong visual sense

Attention to detail

Education

Bachelors or Masters degree in Technical Communication, Computer Science, or related field

Tools

Madcap Flare

DITA

HTML/CSS

Markdown

Job description

Key Responsibilities

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Manage a team of technical authors, supporting development, coaching, and resource planning.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Qualifications

• Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
• 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
• Demonstrated success managing technical authoring functions or teams in a product-centric environment.
• Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
• Strong leadership, project management, and stakeholder collaboration skills.
• Deep understanding of documentation usability, accessibility, and user-centered design principles.
• Experience working in Agile development environments and influencing cross-functional delivery planning.
• Ability to drive quality, consistency, and scalability across documentation practices.

Skills

• Proactive, organized and able to work independently while collaborating closely with marketing and product teams
• Strong visual sense with attention to layout, typography, consistency and detail
• Takes ownership and shows strong sense of responsibility
• Able to manage time and deadlines independently