Lead Product Manager, Scaled Ops

Product; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech company in Selangor seeks a data-driven Product Manager for its Fulfilment team. You will manage strategies for internal tools using data analysis and user research to enhance operations and improve marketplace interactions. The role involves collaboration with diverse teams to define product visions, oversee roadmaps, and execute impactful strategies. Candidates should possess a strong understanding of product management and data visualisation to drive organizational change effectively. This position is based onsite in Petaling Jaya, Malaysia.

Qualifications

• Experience in product management with a focus on operational tools.
• Strong understanding of data visualisation and analytics.
• Ability to translate user needs into actionable product specifications.

Responsibilities

• Lead cross-functional teams to define product strategy and vision.
• Gather user feedback to enhance internal tools and features.
• Collaborate with engineers and stakeholders to implement product strategies.

Skills

Data analysis

Problem-solving

Collaboration

Product strategy

User research

Job description

Get to Know the Team

Join the Fulfilment team at Grab - a dynamic mix of product managers, engineers, data scientists, product analysts, and designers. We build and manage the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) can be dispatched to available driver supply. You will be presented with exciting opportunities in the space of automation and AI to change the way we observe and manage the marketplace. The work you do will directly improve the lives of Customers and Driver-partners who rely on Grab for their everyday opportunities, and the Grabbers who rely on our platforms to promote change.

Get to Know the Role

Reporting to the Senior Product Management Leader, Fulfilment, we are looking for a dynamic and data-driven product manager to manage the strategy and execution for an integrated suite of internal tools designed to scale operations via automation, advanced diagnostics and comprehensive insights into marketplace health, competitive landscape, and performance metrics for merchants and driver partners. This is a critical position with a significant impact on our marketplace ecosystem with the opportunity to drive industry-defining changes.

You will be based onsite in Petaling Jaya office.

The Critical Tasks You Will Perform

• Lead a problem space team to oversee and define the product strategy in building the internal tools, data visualisation, insights and data foundations to empower business operations, aligning it with the product vision and goals.
• Oversee product concepts, roadmap, and strategies, ensuring agreement on goals and market trends.
• Understand the needs and pain points faced by our internal users through direct user research and data analysis; translate insights into clear product requirements and specifications.
• Collaborate with engineers, designers and operation stakeholders to create a roadmap to build and explore new features and technologies, maintaining a competitive edge and deliver delightful and impactful user experiences.
• Coordinate with partners across the organisation to plan and implement product strategies, manage dependencies, oversee product roll-outs, and gather customer feedback.
• Lead product meetings with diverse team members to foster understanding and lead decision-making based on market insights and competitive landscape analysis.