Launch Your IT Career: Entry-Level Service Desk Admin

NTT DATA, Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology services provider seeks an entry-level Assistant Managed Services Client Service Desk Administrator in Cyberjaya, Malaysia. This role supports service desk operations by coordinating requests, documenting processes, and ensuring effective communication with clients. Candidates should possess good attention to detail and strong communication skills. This is an opportunity to work in a diverse and inclusive environment that fosters growth and career development.

Qualifications

• Requires good communication skills and attention to detail.
• Must be able to work in a 24X7 shift structure.
• Entry-level experience in the Technology and Call Centre industry.

Responsibilities

• Provide administrative support to the Client Service Desk team.
• Coordinate service requests and maintain documentation.
• Ensure correct escalation procedures are followed.

Skills

Effective verbal and written communication skills

Attention to detail

Ability to interact with various stakeholders

Judgment in escalating issues

Client focused

Education

High School Certification

Job description

A leading global technology services provider seeks an entry-level Assistant Managed Services Client Service Desk Administrator in Cyberjaya, Malaysia. This role supports service desk operations by coordinating requests, documenting processes, and ensuring effective communication with clients. Candidates should possess good attention to detail and strong communication skills. This is an opportunity to work in a diverse and inclusive environment that fosters growth and career development.