l1 application support - idm

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is looking for an Application Support professional to provide L1 production support for business applications. The ideal candidate should have a diploma or degree in IT or related fields and 1-3 years of experience in application support, focusing on identity access management, compliance, and operational reporting. Knowledge of various systems including Windows and IAM tools is advantageous. This position offers a competitive salary range of MYR 4,000 - 8,000 monthly.

Qualifications

• 1-3 years' experience in Application Support / Production Support / IAM.
• Basic knowledge of various operating systems and databases required.
• Detail-oriented, compliance-driven, able to support on-call rotation.

Responsibilities

• Provide L1 production support for GIS domain applications.
• Investigate production issues, monitor incidents end-to-end.
• Perform user provisioning and conduct audit log reviews.

Skills

Application Support

Production Support

IAM tools

Excel (VLOOKUP)

ITIL processes

Education

Diploma/Degree in IT, Computer Science, IS, or related fields

Tools

Windows

Unix

Mainframe

AS400

OneIdentity

SailPoint

Active Directory (AD)

Job description

Overview

Job-type Contract Job Category Banking & Finance Industries Acc & Finance Salary MYR 4,000 - 8,000 /Month

Who you'll be working for

A leading bank in Asia with a global network of 500 branches and offices across 19 countries and territories.

What requirements you'll need to be eligible

• Diploma/Degree in IT, Computer Science, IS, or related fields.
• 1–3 years’ experience in Application Support / Production Support / IAM.
• Basic knowledge of Windows, Unix, Mainframe, AS400, and databases.
• Experience with IAM tools (OneIdentity, SailPoint, AD) is an advantage.
• Proficient in Excel (VLOOKUP).
• Familiar with ITIL processes and incident management.
• Detail-oriented, compliance-driven, able to support on-call rotation.

What you'll be doing on the job

Provide L1 production support for business applications in the GIS domain, focusing on application stability, identity access management, compliance activities, and operational reporting.

1. Application & Production Support

• Investigate production issues and respond within TRO, maintaining strong FCR.
• Monitor incidents end-to-end and escale to L2/L3 with complete details.
• Participate in major incident response (24×7 rotation).
• Handle user queries and provide functional assistance.
• Ensure system availability meets SLA across supported applications.
• Perform scheduled health checks and raise alerts when needed.
• Contribute to reports on incidents, problems, and service requests.

2. Identity & Access Management (IDM/IAM)

• Perform user provisioning, modification, deactivation, and security administration.
• Conduct offline audit log reviews and reconcile against authorized requests.
• Perform monthly VLOOKUP checks for ID anomalies (leavers, duplicates, exceptions).
• Execute semi-annual/annual access reviews & recertification, ensuring revocations within 5 working days.
• Maintain trackers for manual access requests outside OneIdentity.

3. Audit, Compliance & Reporting

• Support monthly service level reporting and operational reviews.
• Assist with audit RFIs, evidence collection, and compliance documentation.
• Support KRCSA activities and BCM testing.
• Participate in assigned projects or enhancement tasks.

Consultant Contact

Posted by: Kay Poon
Phone: [phone]
Email: [e-mail]
Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/MANKAY.POON

Sound interesting?

Apply!