Key Account Manager, Mid-Market (Northern)

U Mobile; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a results-driven Key Account Manager to manage and grow client relationships. As the primary point of contact, you'll ensure customer satisfaction, identify upsell opportunities, and drive revenue growth through strategic account management. The ideal candidate has a background in account management within the telecom sector, with strong communication and negotiation skills. This role offers benefits such as comprehensive medical coverage and flexible working hours.

Benefits

Comprehensive medical, dental and insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Employee discounts for selected F&B Brands

Qualifications

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree.
• Proven experience in account management, preferably in telecom or tech.
• Strong understanding of telecom services is an added advantage.
• Excellent communication, negotiation, and presentation skills are crucial.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Develop and maintain strong relationships with telecom clients.
• Understand client needs and tailor solutions.
• Negotiate contracts and close agreements.
• Collaborate with internal teams for service delivery.
• Monitor account performance and address issues proactively.

Skills

Account management

Communication skills

Negotiation skills

Problem-solving

CRM tools proficiency

Education

Bachelor’s degree in Business, Communications, or a related field

Tools

Microsoft Office Suite

Job description

Key Account Manager, Mid-Market (Northern)

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients in selected industry in Malaysia. You’ll be the primary point of contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management. You are also required to on board new customer / logo for the organization.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with telecom clients
• Understand client needs and tailor telecom solutions to meet business objectives
• Negotiate contracts and close agreements to maximize profitability
• Collaborate with internal teams (sales, technical, customer support) to ensure seamless service delivery
• Monitor account performance and proactively address issues or concerns
• Stay updated on telecom industry trends, products, and competitive landscape
• Identify growth opportunities within existing and new accounts and support new business development
• Prepare regular reports on account status, forecasts, and client feedback

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in account management, preferably in telecommunication or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM tools and Microsoft Office Suite
• Strategic thinker with a customer-first mindset
• Strong analytical and problem-solving skills
• Experience working with enterprise clients or government accounts
• Positive and energetic personality

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.