Key Account Manager (Local Key Account)

JDE Peet's; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global coffee and tea company is seeking a Key Account Manager to manage and develop key customers at a national level. The role requires achieving sales targets, leading negotiations, and developing strategic plans. Candidates should have a minimum of 5 years’ experience, strong knowledge of FMCG dynamics, and proficiency in market research and MS Office. This role offers benefits such as medical insurance, transport allowances, and outstanding career development opportunities.

Benefits

Medical

Handphone and Transportation

Outstanding Career Development Opportunities

Coffee and tea served all day

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade.
• Understanding of market research reports (Nielsen; TNS).
• FMCG dynamics knowledge.
• Good knowledge of MS Office.
• Good knowledge of English.

Responsibilities

• Develop and implement strategic account plans for key customers.
• Lead trading term negotiation with key customers.
• Develop customer promotion strategies.
• Conduct business reviews and market visits.
• Monitor account receivables and collaborate with internal teams.

Skills

Sales experience

Market research understanding

FMCG knowledge

MS Office proficiency

English proficiency

Job description

Company Description

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well‑known coffee brands in the world. For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Old Town, Kenco, Pilao & Gevalia etc.

Job Description

The Key Account Manager (KAM) is responsible for managing and developing a set of key‑account customers on national level. They’re responsible for achieving sales targets in the given customers.

Key Responsibilities

• AOP & Customer Business Plan
  • Develop and implement strategic account plans for key customers. This includes setting sales targets, identifying growth opportunities, and outlining strategies to achieve.
  • Develop assigned customers AOP building block in line with MT yearly business objective & strategy.
  • Develop Annual Customer Business Planning based on the defined customers segmentation & strategy, supported by shopper insights, sales trend, consumer and market trend analysis. Develop & ensure execution of customer strategy with key action plan & activity.
  • Lead trading term negotiation with key customers, including pricing, ullage, terms of trade, promotions, and other contractual matters to ensure customer profitability.
• Promotion Planning & Execution
  • Develop customer promotion strategies with the N+6 planning. Work with Shopper Marketing team to implement national or tactical promotion.
  • Prepare pre‑promotion approval (PPF) and post‑promotion evaluation.
  • Provide demand forecast N+3 by customers by SKU level based on promotion plan/activities.
• Business Review & Market Visit
  • Lead the business review & N+6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA customers.
  • Trade visit to check & audit in‑store execution at the outlet level.
  • Monthly visit to customers in HQ level. Act as the voice of the customer within the organization, build and maintain strong, long‑term relationships with key customers, understand their business needs and objectives and market landscape (customer profiling).
• Administrative
  • Responsible for key account receivables. Monitor account receivable aging and coordinate with credit control and accounts receivable team.
  • Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction.

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade.
• Market research reports understanding (Nielsen; TNS).
• FMCG dynamics knowledge.
• Good knowledge of MS Office.
• Good knowledge of English.

Additional Information

At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching and experiences. We want you to be the best that you can be and encourage you to take ownership of your career.

Other Benefits You Might Be Interested

• Medical
• Handphone and Transportation
• Outstanding Career Development Opportunities
• The best coffee and tea served all day in our office – can you imagine that?

Are you ready to make that career shift & grow a great portfolio with us? We will get in touch with you soon. Thank you for your interest in JDE; please note we will only reach out to successful candidates.