Junior Support Engineer

PM Resources Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a motivated Junior Support Engineer to provide technical assistance to customers, ensuring satisfaction and smooth operations. This role involves responding to inquiries, documenting interactions, and collaborating on issues. A Bachelor's degree in Computer Science or IT is required, along with proficiency in Microsoft Office and networking technologies. The position offers work-from-home flexibility and a salary range of RM3,000 to RM4,500.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Proficiency in Microsoft Office Suite and relevant software.
• Familiar with networking technology, TCP/IP, and wireless.

Responsibilities

• Respond promptly to customer inquiries and provide technical assistance.
• Document customer interactions and maintain records.
• Collaborate with teams to resolve complex customer issues.

Skills

Proficiency in Microsoft Office Suite

Familiarity with networking technology

Knowledge of end user platforms

Familiarity with customer support ticketing applications

Fluent in English

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

MS SQL Server

IIS

AWS

Job description

Permanent Positions

Title: Junior Support Engineer (CMS)

Reports To: Lead Support Engineer (CMS)

Location: Kuala Lumpur (Primarily work from home)

Working Hours: 9.00am to 5.00pm

Salary (month): RM3,000 to RM4,500

Subject to input from recruitment team on feasibility/market rate

Description

We are seeking a highly motivated and detail-oriented individual to join our client’s team as a Junior Support Engineer. In this role, you will be responsible for providing technical assistance and support to our customers, ensuring their satisfaction and enabling smooth business operations. As a Junior Support Engineer, you will be an integral part of our customer support team, ensuring our clients' adoption of and success with our software application, thereby driving the growth of our organization.

Responsibilities

• Respond promptly and professionally to customer inquiries, providing technical assistance and troubleshooting support.
• Document all customer interactions and resolutions, maintaining comprehensive records.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Conduct product testing and troubleshooting to identify and resolve technical issues.
• Collaborate with the development team to provide customer feedback and identify areas for improvement.
• Proactively identify opportunities to enhance customer satisfaction and improve processes.
• Maintain a positive and professional attitude towards customers and colleagues.

Requirements

• Bachelor's degree in Computer Science, Information Technology (IT), or a related field.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with networking technology, particularly Ethernet, TCP/IP, and wireless.
• Familiarity with MS SQL Server, IIS and AWS.
• Knowledge of end user platforms: desktop, laptop, tablet; Windows, Mac, Android; etc.
• Knowledge of browsers, their differences and their effects on applications.
• Familiarity with customer support ticketing applications (Zendesk preferred)
• Fluent in English language- spoken and written.
• Prior experience in customer support or a similar role is a plus.

Contact

Interested applicants can apply online in strictest confidence with full resume and salary details to:

The Managing Consultant

PM Resources Sdn Bhd
Suite 7-5 Level 7
Wisma UOA II
21 Jalan Pinang
50450 Kuala Lumpur
Malaysia.
Telephone: [phone]
Email: *******@pm-resources.com

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