Junior Quality Assurance / Application Support Engineer

Always Marketing; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology company in Kuala Lumpur is seeking a Junior QA/Application Support Engineer. The successful candidate will provide technical support, assist in onboarding and system setups, and conduct application testing. Candidates should have a Diploma or Degree in Information Technology, experience in SQL, and strong problem-solving skills. This role offers a collaborative environment where self-motivated individuals can thrive.

Qualifications

• Minimum of 1-2 years technical support experience.
• Experience in SQL and Windows software setup.
• Familiarity with mobile apps configuration.

Responsibilities

• Provide technical support and troubleshooting for users.
• Assist in new tenant onboarding and system setup.
• Perform functional testing to identify application bugs.
• Guide users through issue diagnosis and resolution.

Skills

Technical support

SQL experience

Mobile apps setup

Problem-solving skills

Communication skills

Team collaboration

Education

Diploma/Degree in Information Technology or related field

Job description

Overview

We are looking for a Junior QA/ Application Support Engineer responsible to set up new datasets, databases and configuration works for projects. Provide professional technical support, troubleshooting, application testing, and training for RetailAIM and related systems. Coordinate with the development team to resolve software limitations, bugs, and enhancement requests.

What You’ll Do

• Provide professional software training, technical support, and troubleshooting for users.
• Assist in new tenant onboarding, including system setup and data configuration activities.
• Create, configure, and test application data to support implementation and validation activities.
• Perform functional testing to identify application errors, bugs, and usability issues prior to and after application release.
• Report creation, validation, and update.
• Identify application errors / bugs and guide users through issue diagnosis, troubleshooting, and problem resolution.
• Respond to user inquiries and reported issues via support channels including social media support groups, in a timely and professional manner.
• Support UAT activities and post-deployment validation to ensure system quality and readiness.
• Problem-solving skills around technical challenges.
• Good verbal and written communication skills.
• Collaborative and team oriented.

What we looking for

• Diploma/Degree in Information Technology or a related subject and/or equivalent formal training or work experience.
• A minimum of 1-2 years technical support working experience.
• Experience in SQL, Windows software, mobile apps setup and configuration.
• Desire and willingness to work on new skills and technologies.
• Self-motivated; able to work within an Agile, team environment.