Junior Global IT Service Desk Analyst - German Speaker

B Braun; Bayan Lepas; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading global health care company in Bayan Lepas, Malaysia is looking for a Junior Global IT Service Desk Analyst who speaks German. This role involves responding to technical issues reported by users, troubleshooting problems, and providing quality support. Candidates should have 1-2 years of experience, strong problem-solving skills, and excellent communication ability in German and English. The ideal candidate will be flexible in working hours and eager to learn about new technologies.

Qualifications

• 1-2 years job experience in a technical support role.
• Ability to analyze hardware and/or software problems.
• Knowledge of computer systems, hardware, software, and peripheral equipment.

Responsibilities

• Respond to incoming calls and web submissions for assistance.
• Troubleshoot, analyze, and resolve various technical problems.
• Document client issues in the call tracking system.
• Provide quality communication to all end users throughout the support process.
• Identify optimization potential to increase customer satisfaction.

Skills

Problem solving

Analytical skills

Good verbal communication in English (B2)

Very good verbal communication in German (C1)

Basic network skills

Education

Educational degree/certificate in IT related field

Job description

Junior Global IT Service Desk Analyst - German Speaker

Respond to incoming calls and web submissions for assistance from and users experiencing technical issues

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)

Fulfill Service Requests from end users according to defined procedures

Document client issues in our call tracking system.

Provide friendly, courteous, and quality communication to all end users throughout the support process

Grow professionally through on-going training activities and continued learning

Collaborate with organization counterparts and department team members to share knowledge and expertise

Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Educational degree/certificate in an information technology related field will be a plus

Job experience: 1-2 years

Ability to analyze hardware and/or software problems

Knowledge of computer systems, hardware, software and peripheral equipment

Basic network skills

Good verbal and written communication skills in English (B2 – upper intermediate)

Very good verbal and written communication skills in German (C1 – Advanced)

Ability and desire to keep up with changing and emerging technologies that affect the business

Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically

Strong problem solving and analytical skills

Flexibility to work in shifts and on weekends as needed

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