Junior Executive, Retail (Operations) - Sibu (Sarawak)

Ninja Van; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider in Sarawak is seeking an Operations Manager to oversee Retail services across East Malaysia. The role involves managing operations, collaborating with various departments, and driving sales growth while ensuring partner satisfaction. Ideal candidates should have a diploma or degree and possess strong communication skills. Fresh graduates are welcome to apply. This position requires a proactive, organized individual skilled in data-driven analysis with tools like Excel.

Qualifications

• Fresh graduates are encouraged to apply.
• Personable with strong written and verbal communication skills.
• Self-starter with good initiative.

Responsibilities

• Manage and monitor daily operations of Retail services across East Malaysia.
• Lead problem-solving activities for Retail operations.
• Collaborate with departments to establish standard operating procedures.

Skills

Good communication in English

Data-driven analysis

Proactive and organized

Education

Diploma/Bachelor Degree in any field

Tools

Excel

Metabase

Redash

Job description

Job Responsibility

• Manage and monitor daily operations of Retail services across East Malaysia.
• Lead problem-solving activities. Be the go-to person for Retail operations in East Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Collaborate with other department (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
• Test new operational processes on new services.
• Manage and maintain relationships with the Retail partners within East Malaysia.
• Drive sales growth, ensure partner satisfaction and facilitate effective communication between the company and its partner.

Requirements

• Diploma/Bachelor Degree in any field.
• Fresh graduates are encouraged to apply
• Personable and a good communicator in both written & oral English. Other language skills will be a plus.
• Self-starter with good initiative, and persistence to see us through this challenge
• Extremely proactive, organised and responsible
• Prior experience with performing data-driven analysis into operation using Excel and visualisation tools (eg Metabase, Redash)
• A strong sense of ownership in his/her roles and scopes

Working days: Monday to Saturday

Working Hours: 9am-6pm OR 12pm-9pm.