Junior Application Support Engineer – Learn, Triage & Improve

Nettium Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Kuala Lumpur is looking for a Junior Application Support Engineer. The role involves managing support tickets, analyzing incidents, and monitoring application performance using tools like Salesforce and Splunk. Candidates should have a degree in IT or similar fields and possess strong problem-solving skills. This is a full-time position with a rotating 24/7 shift schedule. Ideal for tech enthusiasts eager to learn and adapt in a dynamic environment.

Qualifications

• Degree, Diploma, or formal training in IT, Computer Science, or Information Systems.
• Strong problem-solving, analytical, and communication skills.
• Team player with the ability to work independently.
• Hands-on experience with ticketing systems and monitoring tools is an advantage.
• Basic scripting skills for automation (Windows / Linux).
• Eager to learn new technologies and adapt in a fast-paced environment.

Responsibilities

• Manage and resolve support tickets using platforms such as Salesforce and Jira Service Management.
• Investigate and analyze incidents, perform root cause analysis.
• Monitor and ensure optimal application performance using tools like Splunk and New Relic.
• Collaborate effectively with end-users, internal teams, and external vendors.
• Contribute to knowledge base and process improvement.

Skills

Problem-solving

Analytical skills

Communication skills

Teamwork

Basic scripting skills

Education

Degree or Diploma in IT, Computer Science, or Information Systems

Tools

Salesforce

Jira Service Management

Splunk

New Relic

Kibana

Job description

A technology company in Kuala Lumpur is looking for a Junior Application Support Engineer. The role involves managing support tickets, analyzing incidents, and monitoring application performance using tools like Salesforce and Splunk. Candidates should have a degree in IT or similar fields and possess strong problem-solving skills. This is a full-time position with a rotating 24/7 shift schedule. Ideal for tech enthusiasts eager to learn and adapt in a dynamic environment.