Japanese-Speaking Technical Support Specialist

NI (NATIONAL INSTRUMENTS); Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Bayan Lepas seeks a Technical Support Representative fluent in Japanese and English. The role involves assisting customers with technical issues, documenting knowledge for self-service, and ensuring customer success with NI products. Ideal candidates will have a relevant degree or experience in technical support, intermediate language skills, and a strong customer focus. Join a progressive environment prioritizing employee growth and wellbeing, with competitive benefits and flexible time off.

Benefits

Competitive benefits plans

Flexible time off plans

Employee Assistance Program

Qualifications

• Bachelor’s degree in relevant field or 1+ year experience in Technical Support.
• Intermediate Japanese and English communication skills required.

Responsibilities

• Handle inbound technical support requests via various channels.
• Resolve technical issues throughout activation and maintenance.
• Create and manage customer data records ensuring integrity.

Skills

Intermediate Japanese

Intermediate English

Communication

Problem Solver

Customer Focus

Education

Bachelor’s degree in engineering or science-related field

1+ year of Technical Support experience

Tools

Basic knowledge of programming languages

Understanding of electronic instrumentation

Job description

A global technology company in Bayan Lepas seeks a Technical Support Representative fluent in Japanese and English. The role involves assisting customers with technical issues, documenting knowledge for self-service, and ensuring customer success with NI products. Ideal candidates will have a relevant degree or experience in technical support, intermediate language skills, and a strong customer focus. Join a progressive environment prioritizing employee growth and wellbeing, with competitive benefits and flexible time off.