Japanese-Speaking Helpdesk Analyst (Mac & ITIL)

NTT DATA; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology services provider in Kuala Lumpur is seeking a Helpdesk Analyst - Japanese Speaking to deliver exceptional IT support and training to end-users. Ideal candidates will have strong troubleshooting skills in macOS and excellent communication in both English and Japanese. This role requires flexibility for rotational shifts and offers the opportunity to work with a diverse global team.

Qualifications

• Provide support for various IT devices, applications, and processes.
• Record, update, and escalate support issues in a timely manner.
• Engage in discovery of new IT business tools.

Responsibilities

• Support IT onboarding activities for end-users.
• Work with internal IT teams on system testing and integration.
• Seek and suggest process improvements.

Skills

Exceptional IT Service Desk support

Strong troubleshooting knowledge of macOS

Excellent English and Japanese communication skills

Customer service skills

Flexibility to work in a 24*7 environment

Education

Apple Device Support Certification

Tools

Jamf Pro

macOS

MS Office

Job description

A leading global technology services provider in Kuala Lumpur is seeking a Helpdesk Analyst - Japanese Speaking to deliver exceptional IT support and training to end-users. Ideal candidates will have strong troubleshooting skills in macOS and excellent communication in both English and Japanese. This role requires flexibility for rotational shifts and offers the opportunity to work with a diverse global team.