IT Work Desk Support

Omens Animation Studios; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading animation studio in Malaysia seeks an IT Work Desk Support to provide advanced technical assistance across the organization. This role involves troubleshooting hardware and software issues, maintaining workstations, and ensuring a high level of customer support during critical production phases. The ideal candidate will have at least 3 years of IT support experience, familiarity with industry tools such as Autodesk Maya and Adobe Creative Suite, and strong problem-solving skills. Flexible working hours are required to address urgent issues.

Qualifications

• At least 3 years of experience in IT support.
• In-depth knowledge of hardware, software, and network systems.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for all technical assistance requests.
• Perform in-depth diagnostics and troubleshooting for hardware, software, network, and server issues.
• Provide remote troubleshooting assistance.

Skills

Problem-solving abilities

Technical assistance

Customer support

Advanced troubleshooting

Knowledge of animation software

Education

Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator

Tools

Autodesk Maya

Adobe Creative Suite

Nuke

pfsense

Linux System (Centos, Ubuntu, Redhat)

Job description

Overview

As a IT Work Desk Support, you will be responsible for providing fast, efficient, and advanced technical assistance across the organization. This role requires a deep understanding of computer systems, software, and networks, coupled with strong problem-solving abilities. You will lead efforts to troubleshoot issues, optimize workflows, and ensure that all workstations are functioning smoothly. Your role will be crucial in maintaining the productivity and satisfaction of the workforce by delivering high-quality IT support.

Responsibilities

• First Point of Contact: Serve as the primary point of contact for all technical assistance requests, representing the IT department with a customer-centric approach.
• Advanced Troubleshooting: Perform in-depth diagnostics and troubleshooting for hardware, software, network, and server issues. Use your expertise to determine the best solutions for complex technical problems.
• Remote Support: Provide remote troubleshooting assistance, guiding users through problem-solving processes with clarity and patience.
• Documentation: Maintain accurate logs of technical issues, resolutions, and follow-up actions. Ensure all records are up-to-date and easily accessible.
• Workstation Management: Ensure that all workstations are equipped with the necessary software, patches, and licenses, and conduct regular maintenance checks to prevent technical issues.
• Cleanliness & Organization: Oversee the organization and cleanliness of IT workspaces, server rooms, and storage areas to maintain a productive and safe environment.
• Cross-Department Collaboration: Work closely with the studio management and other departments to ensure that all IT needs are met, particularly during critical production phases.
• Continuous Improvement: Participate in IT-related projects aimed at improving processes, workflows, and overall system efficiency.
• Customer Support: Provide high-level support to users, ensuring that technical issues are resolved promptly and effectively, with a focus on minimizing downtime.

Requirements

• At least 3 years of experience in IT support.
• In-depth knowledge of hardware, software, and network systems.
• Up-to-date understanding of the latest IT trends and software developments.
• Familiarity with remote support tools and advanced troubleshooting techniques.
• Proficient in supporting and troubleshooting creative software used in animation, such as Autodesk Maya, Adobe Creative Suite, Nuke, and other industry tools.
• Strong understanding of hardware, software, and networking, with a focus on the unique needs of animation production.
• Experience with remote support tools tactical server, rustdesk server and advanced troubleshooting techniques.
• Familiar with Window AD, DNS, DHCP
• Strong knowledge on open source pfsense setup and troubleshooting.
• Able to handle Linux system Centos, Ubuntu, Redhat & Advanced troubleshooting.
• Familiar with python language troubleshooting.
• Backup and disaster recovery
• Strong knowledge on Server Storage ZFS, BTRFS and other tools
• Able to handle mirroring raid 1/2/3/4/5
• Must know how to handle apache subversion.
• Excellent problem-solving abilities, with a proactive approach to diagnosing and resolving complex technical issues.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work well with diverse teams and establish good working relationships quickly.
• Willingness to work flexible hours when necessary to address urgent technical issues.
• A strong understanding of networking would be a significant advantage.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar credentials.
• Previous experience in supporting IT systems in an animation studio or similar creative environment.