IT Technician

Private Advertiser; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology support firm located in Johor is seeking an IT Technician to provide first-level support on hardware, software, and network issues. This role involves troubleshooting technical issues, maintaining computer systems, and assisting in IT projects under supervision. Candidates should have a solid understanding of IT support and be familiar with Microsoft 365. Competitive salary and benefits are offered.

Qualifications

• Experience in providing first-level IT support.
• Ability to install and maintain computer systems and peripherals.
• Familiarity with basic network setup and maintenance.
• Experience with Active Directory and user account management.

Responsibilities

• Provide first-level support on hardware, software, network, and system issues.
• Respond to IT helpdesk tickets and ensure timely resolution.
• Support IT infrastructure projects and assist in system migrations.
• Help monitor compliance with IT security policies.

Skills

Technical support skills

Basic network setup

Troubleshooting hardware/software

Documentation skills

Experience with Microsoft 365

Job description

Provide first-level support to users on hardware, software, network, and system issues.

Respond to IT helpdesk tickets and ensure timely resolution.

Assist in diagnosing and troubleshooting technical issues, including remote troubleshooting via phone or email.

Hardware & Software Maintenance

Install, configure, and maintain computer systems and peripherals (printers, scanners, etc.).

Ensure software updates, patches, and antivirus definitions are current.

Assist in maintaining an inventory of hardware and software assets.

Network & Systems Support

Support basic network setup and maintenance (e.g., LAN/Wi-Fi connectivity).

Monitor system performance and report irregularities to senior IT staff.

Assist in managing user accounts and access permissions (Active Directory, email, etc.).

Documentation & Reporting

Maintain documentation of support issues and resolutions.

Assist in updating IT policies, procedures, and user guides.

Prepare reports on IT support activities and inventory updates.

IT Projects & Rollouts

Support IT infrastructure projects such as hardware rollouts, system migrations, and upgrades.

Participate in testing and deployment of new tools and systems under supervision.

Security & Compliance

Help monitor compliance with IT security policies.

Report any suspected security incidents to senior IT personnel.

Optional Skills/Responsibilities (based on organization needs)

Basic knowledge of Microsoft 365, Google Workspace, or other enterprise tools.

Familiarity with basic scripting or automation (e.g., PowerShell, Bash).

Support for company website or internal systems (e.g., CMS, ERP).

Support for audio/visual equipment in meetings or events.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Technician?
• Do you have technical support experience?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• How many years' experience do you have as a support coordinator?