IT Support Specialist

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading technology company in Selangor, Malaysia is looking for a Technical Support Specialist. You will provide technical assistance and support for computer systems, software, and hardware to resolve issues. Responsibilities include responding to customer queries, training users, and maintaining system performance. A Diploma in Computer Science or Information Technology is required, along with good communication skills in English and Malay, and at least 2 years of relevant experience.

Qualifications

• Good communication skills in English and Malay, both spoken and written.
• Minimum 2 years of related working experience.
• Experience in installing and repairing computer hardware and software.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems.
• Train users on how to use computer hardware and software.
• Install, modify, and repair computer hardware and software.

Skills

Technical assistance

Problem-solving

Communication skills

Customer service

Education

Diploma / Advanced Diploma in Computer Science / Information Technology

Job description

Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and राष्ट्रिय de terminers implement solution.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programsिरो to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved formats.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Requirements

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 2 year of related working experience.
• Good communication skills in English, Malay language for both spoken and written