IT Support: Japanese Speaker

Abhidi Solution; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local technology firm in Kuala Lumpur is seeking a professional to provide comprehensive hardware and software support. The role involves managing inventory, performing installations on various devices, troubleshooting post-deployment issues, and ensuring seamless operations for new hires. Experience in dealing with both Windows and MacOS environments is required. The ideal candidate will possess excellent communication skills and ensure adherence to best practices throughout the support process.

Qualifications

• Experience in providing hardware/software support for Windows and Apple devices.
• Ability to troubleshoot and resolve issues across multiple platforms.
• Excellent organizational skills for inventory management and reporting.

Responsibilities

• Image and install software on laptops/desktops, ensuring proper configuration.
• Provide remote software installation and troubleshooting support.
• Maintain an accurate inventory of hardware and provide weekly reports.
• Collaborate with teams to support the onboarding process for new hires.

Skills

Hardware/software support

Troubleshooting

Inventory management

Remote support

Customer service

Tools

Windows OS

MacOS

Printers

Job description

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
• Provide remote software installation and support.
• Troubleshoot and resolve post-deployment issues across multiple platforms, including Windows, MacOS, and mobile devices. Install, maintain, and troubleshoot printers.
• Provide break/fix support as needed.
• Oversee the disposal, redeployment, and reclamation of hardware assets.
• Ensure all incoming equipment is properly tagged and entered the asset management system.
• Maintain an accurate inventory of hardware and provide weekly reports on physical counts and outflows of equipment.
• Coordinate shipping and logistics for hardware, ensuring timely deliveries and returns.
• Coordinate data backup processes and support data recovery efforts, ensuring data integrity and availability.
• Manage hardware refresh cycles, including warranty and out-of-warranty repairs and replacements.
• Collaborate with external suppliers and vendors to schedule repairs for malfunctioning hardware.
• Provide walk-up support for end users, addressing hardware and software issues promptly.
• Offer specialized support to executives (VIPs), ensuring minimal disruption to their work.
• Provide audio and video support, including system health checks and troubleshooting.
• Work with external vendors to coordinate dispatch and repair support, ensuring timely resolution of hardware issues. Open, manage, and close service requests.
• Track and assign incidents, ensuring timely resolution in line with service level agreements (SLAs).
• Manage the classification, assignment, and tracking of requests to ensure efficient completion.
• Collaborate with cross-functional teams (e.g., HR, IT) to support the onboarding process for new hires, ensuring seamless equipment provisioning and setup.
• Ensure that all hardware and software resolutions align with company policies, standards, and best practices.