IT Support Engineer

Konica Minolta; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an experienced IT Support Engineer. This role involves providing first-line technical support for hardware and software issues, troubleshooting IT problems, and performing routine maintenance on client systems. The ideal candidate will have at least 2 years of experience and strong technical skills in Windows and macOS. This position offers competitive compensation and benefits including medical insurance and flexible work schedules.

Benefits

Medical insurance

Professional development opportunities

Flexible work schedule

Qualifications

• Minimum 2 years of experience in IT support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Excellent problem-solving and analytical skills.

Responsibilities

• Providing first-line technical support for hardware and software issues.
• Troubleshooting IT problems including hardware failures and connectivity issues.
• Performing routine maintenance on client systems.

Skills

Technical Support

Problem-Solving

Communication

Windows OS

macOS OS

Education

Relevant IT certifications or qualifications

Job description

Konica Minolta Business Solutions (M) Sdn Bhd is seeking an experienced IT Support Engineer to join our team on a contract basis in Kuala Lumpur. In this role, you will be responsible for providing efficient and effective technical support to our clients, ensuring their IT systems are functioning smoothly and addressing any issues that arise in a timely manner.

What you'll be doing

• Providing first‑line technical support for hardware, software, and network‑related issues
• Troubleshooting and resolving a wide range of IT problems, including hardware failures, software glitches, and connectivity issues
• Performing routine maintenance and updates on client systems to ensure optimal performance
• Documenting all support activities and maintaining detailed records of incidents and resolutions
• Collaborating with the IT team to identify and implement process improvements
• Providing training and guidance to users on the proper use of IT systems and applications

What we're looking for

• Minimum 2 years of experience in an IT support or help desk role, preferably in the IT or technology industry
• Strong technical skills, including knowledge of Windows and macOS operating systems, Microsoft Office suite, and common software applications
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Effective communication skills, both written and verbal, to interact with clients and team members
• Ability to work independently and as part of a team, with a focus on providing exceptional customer service
• Relevant certifications or qualifications in IT support or computer science would be an advantage

What we offer

At Konica Minolta, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including medical insurance, professional development opportunities, and a flexible work schedule. We also prioritize the well‑being of our employees and encourage a healthy work‑life balance.

If you are interested in this exciting opportunity, please apply now.

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