IT Support Engineer

Ennovation Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is seeking an IT Support Specialist to assist in providing support to office and retail operations. Responsibilities include maintaining effective communication, managing vendor relationships, and providing on-site IT services. The ideal candidate should have at least 1-3 years of experience in IT hardware support, with strong analytical and problem-solving skills. This role offers a dynamic work environment and the opportunity to work with a team of dedicated professionals.

Qualifications

• Minimum of 1-3 years experience in IT hardware support.
• Experience in leading a team of engineers is a plus.
• Ability to work independently with minimal supervision.

Responsibilities

• Maintain effective communication with users and teams.
• Provide on-site support for office and store operations.
• Manage relationship with vendors and contractors.

Skills

IT support services

Analytical skills

Problem-solving skills

Communication in English

Communication in Mandarin

Communication in Cantonese

Education

Diploma or Degree in IT

Tools

Windows OS

iOS

POS system

Job description

Ennovation Solutions Sdn Bhd – Kuala Lumpur, Kuala Lumpur

This position provides IT support assistance to the office and store operations staffs/users.

Roles and Responsibilities

• Maintains effective communication with the office users, retail operation team and store team
• Works with respective internal technologies teams and functions to deliver support and services to retail operations staff.
• Manages and works with vendors, outsourcers and contractors to provide the following services (but not limited to):
• Project request
• Provides on-site support services covering local business operation including office and store's users.
• Provide IT hardware deployment services.
• Other related duties as assigned.

Skills, Knowledge and Experience

• Sound knowledge and experience in IT support services
• Excellent analytical and problem‑solving skills
• Knowledge in supporting Windows OS, iOS, basic networking and POS system is a plus
• Able to work independently with minimum supervision.
• Good communication skill in both spoken and written English
• Able to communicate in Mandarin and Cantonese is a plus. Engineer requires to be in contact with the customer located in China and Hong Kong.

Qualifications

• Diploma or Degree in IT related fields
• Minimum of 1‑3 years experience in IT hardware support
• Experience in leading a team of engineers is a plus
• With at least 1 year experience in supporting luxury retail customer (preference)