IT Support

Koperasi Dagang Emas Pulau Pinang Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cooperative in Malaysia is looking for an IT Support and Systems Specialist to manage IT infrastructure and support services. Responsibilities include the procurement and setup of PCs and related devices, maintaining conference systems, and managing accounts and emails. The ideal candidate should possess a Bachelor's degree in IT or Computer Science with 3-5 years of relevant experience, strong troubleshooting and communication skills, and the ability to work both independently and collaboratively.

Qualifications

• Minimum of 3-5 years of experience in IT support and systems administration.
• Strong knowledge of PC and printer setup and support.
• Experience with conference system setup and maintenance.
• Familiarity with AD accounts, email systems, shared resources, and VPN.
• Experience with cloud email and SMS services.

Responsibilities

• Manage the procurement of PCs, peripherals, printers, and software.
• Setup and support PCs and printers for the office.
• Setup and maintain the conference system, webcams, and projectors.
• Setup and support AD accounts, emails, shared resources, and VPN.
• Administer and support cloud email blasting and SMS services.

Skills

Troubleshooting skills

Communication skills

Customer service skills

Independent work

Teamwork

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Position: IT Support and Systems Specialist

Job Description:

Procurement and Setup

• Manage the procurement of PCs, peripherals, printers, and software.
• Setup and support PCs and printers for the Penang office and branches.
• Setup and maintain the conference system, webcams, and projectors for the Penang office.

Account and Resource Management

• Setup and support AD accounts, emails, shared resources, and VPN.

Cloud Email and SMS Services

• Administer and support cloud email blasting and SMS services.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in IT support and systems administration.
• Strong knowledge of PC and printer setup and support.
• Experience with conference system setup and maintenance.
• Familiarity with AD accounts, email systems, shared resources, and VPN.
• Experience with cloud email and SMS services.
• Excellent troubleshooting and support skills.
• Strong communication and customer service skills.
• Ability to work independently and in a team.