IT Specialist - CoE S&I Connect&Cloud

AT&S; Kedah; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading technology firm located in Kedah is looking for a professional to support and lead domain initiatives and IT projects. The ideal candidate will have extensive knowledge in network and firewall technologies, excellent analytical and communication skills, and experience in international environments. The role includes engaging with key users, customizing systems, and conducting training sessions. Competitive compensation and opportunities for growth are offered.

Qualifications

• Experience working in international environments.
• Expert knowledge in network and firewall technologies.
• High solution orientation and technical understanding.
• Awareness of IT Security principles and data protection regulations.

Responsibilities

• Engage with key users to understand business needs.
• Define domain related processes and policies.
• Support and consult in IT projects.
• Customize existing systems to meet specific user requirements.
• Conduct training sessions on processes and software.

Skills

Network technologies

Firewall technologies

ITIL processes

Analytical skills

Communication skills

Tools

Network security tools

Job description

Responsibilities

Engage with key users to understand business needs, challenges, and goals. Support in developing (technology) solutions on domain level aligned with organizational objectives.

Define domain related processes and policies including complementary documentation

Support and consult in IT projects as well as lead domain initiatives including ensuring successful execution from planning to completion.

Customize existing systems to meet specific user requirements (domain specific). Evaluate and recommend new processes/technologies for efficiency and effectiveness.

Provide (technical) assistance to key users. Conduct training sessions on processes and potential software and hardware usage for domain specific topics.

Analyse complex issues and propose effective solutions.

Produce reports to guide decision-making.

Ensure to meet the KPI for the responsible services.

Hardware and software optimization.

Qualifications / Job Requirements

Experience working in international environments

Expert knowledge and practical experience in network and firewall technologies (including processes, e.g. ITIL)

High solution orientation and technical understanding

Excellent conceptual and analytical skills

Good communication and interpersonal skills

Awareness of IT Security principles as well as knowledge of data protection regulations and compliance standards relevant to the organization.

Experience working in network and security tools, ability to manage network and troubleshoot issues.