IT Operations Analyst: Keep Systems Running & Secure

TE Connectivity; Seberang Perai; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology firm seeks an IT Operations Analyst to support day-to-day IT operations including desktop, laptop, and network services. Responsibilities include monitoring and maintaining IT systems, resolving issues, and providing Level 1 and Level 2 support. The ideal candidate will hold a Bachelor's degree in Computer Science, possess 1-2 years of relevant experience, and be proficient in English. Strong troubleshooting skills and familiarity with ITIL and ServiceNow are essential.

Qualifications

• 1–2 years of experience in IT operations, system administration, or technical support.
• Experience in manufacturing companies desired.
• Proficient in both written and spoken English.

Responsibilities

• Diagnosing and resolving hardware, software, and network problems.
• Providing guidance and support to users on IT systems and standard applications.
• Provide Level 1 and Level 2 support for incidents and service requests.
• Troubleshoot system, network, and application issues.
• Assist in implementing IT operational procedures and documentation.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain IT asset inventory.
• Ensure compliance with IT policies.
• Documenting IT procedures and troubleshooting steps.
• Contribute to IT projects and system upgrades when required.

Skills

Knowledge of Windows operating systems (Windows 11)

Networking

IT infrastructure

IT service management frameworks (e.g., ITIL)

ServiceNow (SNOW)

Analytical skills

Troubleshooting skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Self-motivated

Education

Bachelor's Degree in Computer Science or equivalent experience

Job description

A global technology firm seeks an IT Operations Analyst to support day-to-day IT operations including desktop, laptop, and network services. Responsibilities include monitoring and maintaining IT systems, resolving issues, and providing Level 1 and Level 2 support. The ideal candidate will hold a Bachelor's degree in Computer Science, possess 1-2 years of relevant experience, and be proficient in English. Strong troubleshooting skills and familiarity with ITIL and ServiceNow are essential.