IT Manager

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services company in Kuala Lumpur is seeking an experienced IT Support Specialist to provide Level 2 and Level 3 support, manage Azure AD, perform system hardening for Office 365 and Azure services, and oversee IT operations. Candidates should have a minimum of 3 years experience in IT infrastructure or cloud services, with relevant certifications being advantageous. This role requires strong English communication skills and the ability to work collaboratively in a team environment.

Qualifications

• Minimum of 3 years in IT infrastructure or cloud services.
• IT certifications like MCITP, MCSE, VCP, SCSP, NCDA, ITIL are advantageous.
• Understanding of Power Platform services and cloud resources.

Responsibilities

• Provide Level 2 and Level 3 support for incidents and service requests.
• Manage and configure Azure AD including roles and identities.
• Perform system hardening for O365 & Azure services based on best practices.

Skills

O365 administration

Azure AD management

Incident Management

Communication in English

MDM/Device management

Education

Post Graduate Diploma / Bachelor's Degree in Computer Science or IT

Tools

ServiceNow

ManageEngine ServiceDesk

Job description

• Microsoft Intune (Endpoint Manager)

Incident Management: Provide Level 2 and Level 3 support for related incidents and service requests, diagnosing and troubleshooting customer issues.

Azure AD Administration: Manage and configure Azure AD, including user and admin roles, identities, and accounts.

Security & Compliance: Perform system hardening for O365 & Azure services based on security best practices, ensuring access controls and backups are in place.

System Maintenance: Monitor performance, upgrade systems, apply patches, and manage outages in line with SLAs.

Documentation: Develop and maintain internal technical documentation, manuals, and IT policies.

Automation: Implement automation using scripts and leverage Azure Automation & Graph API for efficiency.

Job Requirements:

Minimum Post Graduate Diploma / Bachelor's Degree / Professional Degree in Computer Science, Information Technology or equivalent.

Minimum of 3 years in IT infrastructure or cloud services.

IT certifications such as MCITP, MCSE, VCP, SCSP, NCDA, ITIL are advantageous.

Proficiency in O365 administration, messaging, and collaboration tools.

Understanding of Power Platform services, including MS Exchange Server & Online, O365 (Email, SharePoint, Teams), Azure AD/ Entra ID, and cloud resources.

Experience with MDM/Device management.

Familiarity with Windows Server AD, DNS, DHCP.

Knowledge of IT Service Management Tools like ServiceNow and ManageEngine ServiceDesk.

Communication: Strong English language skills, both written and verbal.

Team: Responsible for overseeing IT personnel and daily operations within the IT department.