IT Manager

Royal Selangor Club; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A prestigious club in Kuala Lumpur is seeking an experienced IT Manager to oversee the IT Department and improve operational efficiency. Key responsibilities include managing IT systems, leading project implementations, and ensuring cybersecurity protocols are met. The ideal candidate will have a Bachelor's degree in IT, 7–10 years of relevant experience, and strong skills in problem-solving and leadership. This role offers a dynamic environment with opportunities for professional growth.

Qualifications

• Minimum 7–10 years relevant working experience in IT operations.
• Strong knowledge of network infrastructure and project management.
• Prior experience in hospitality or service-based environments is an advantage.

Responsibilities

• Handle the IT Department independently.
• Lead and manage IT projects and operational efficiency.
• Maintain and improve IT systems and infrastructure.

Skills

IT project management

Problem-solving

Excellent communication

Analytical skills

Leadership

Education

Bachelor’s Degree in Information Technology or related discipline

Tools

POS systems

Network infrastructure

Cybersecurity

Job description

Responsibilities

• Ability to handle the IT Department independently
• Establish, review and implement IT SOPs, policies and procedures
• Lead, coordinate and manage new system implementations, upgrades and digital enhancements to improve operational efficiency
• Ensure timely delivery of IT projects, milestones and planned deliverables
• Identify, assess and mitigate project and operational IT risks; resolve issues promptly
• Provide hands‑on support for POS systems and ensure smooth daily POS operations
• Support and manage day‑to‑day IT operations across all departments of the Club
• Plan, prepare and manage the IT budget; monitor project costs and vendor invoices
• Maintain, troubleshoot and continuously improve IT systems, applications and infrastructure
• Ensure IT infrastructure, servers, networks, Wi‑Fi and security systems are stable, secure and well‑maintained at all times
• Coordinate and liaise with vendors, suppliers and purchasers for IT software, hardware, licenses and maintenance contracts
• Ensure compliance with audit requirements, regulatory standards, data protection and cybersecurity best practices
• Develop and maintain disaster recovery, backup and business continuity plans
• Oversee IT security, access controls and user management to safeguard Club data and systems
• Prepare monthly IT reports covering system performance, incidents, improvements and departmental activities
• Provide IT guidance, training and support to users where necessary
• Any other IT duties or projects as assigned by Management

Requirements

• Bachelor’s Degree in Information Technology, Computer Science or related discipline
• Minimum 7–10 years relevant working experience covering the full spectrum of IT operations and systems support
• Prior experience in hospitality, clubs, hotels or service‑based environments will be an added advantage
• Strong knowledge of POS systems, network infrastructure, servers, cybersecurity and IT project management
• Excellent communication, problem‑solving, analytical and leadership skills
• Ability to work independently and collaborate effectively with management, vendors and cross‑functional teams
• Strong sense of responsibility, confidentiality and service mindset
• Willingness to work extended or flexible hours when required and able to perform under pressure

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