IT Manager

PMW Industries Sdn Bhd; Ipoh; On-site; MYR 80,000 - 100,000; Full time

Job summary

A manufacturing company in Malaysia is seeking an experienced IT Manager to oversee all IT functions and lead digital transformation initiatives. The role includes infrastructure management, cybersecurity, and project management. Candidates should possess a Bachelor’s Degree in IT or Computer Science, along with 5-8 years of relevant experience, and strong leadership skills. The IT Manager will also ensure compliance with industry regulations and optimize IT operations across the company.

Qualifications

• 5–8 years of relevant IT experience.
• At least 3 years in a supervisory or managerial role in manufacturing.
• Experience with ISO standards preferred.

Responsibilities

• Develop and implement IT roadmap and digital initiatives.
• Oversee IT infrastructure and operations management.
• Implement cybersecurity policies and ensure compliance.
• Lead the IT support team and manage IT projects.

Skills

IT infrastructure management

Cybersecurity

Leadership

System administration

Vendor management

Education

Bachelor’s Degree in Information Technology or Computer Science

Tools

SAP Business One

Microsoft Office 365

Job description

Job Overview

The IT Manager oversees the full spectrum of the company’s IT functions, including infrastructure, systems administration, cybersecurity, applications support, and vendor management. This role is responsible for planning and executing the company’s IT strategy and digital transformation roadmap, ensuring strong system performance, data security, and operational efficiency. The IT Manager also leads the IT team, manages key technology projects, and ensures compliance with industry regulations and ISO requirements.

Summary of Duties / Responsibilities

• Develop and implement the company’s IT roadmap and digital transformation initiatives.
• Align IT strategy with business goals to improve efficiency, productivity, and data security.
• Identify opportunities for automation, system upgrades, and process improvements.

2. IT Infrastructure & Operations Management

• Oversee the installation, configuration, and maintenance of company IT infrastructure (servers, networks, cloud systems, telecommunications).
• Ensure high system availability, performance, and reliability across all company locations.
• Manage backup, disaster recovery, and business continuity plans.

3. Cybersecurity & Compliance

• Implement and monitor cybersecurity policies and best practices to safeguard company data.
• Perform regular audits, vulnerability assessments, and risk mitigation activities.
• Ensure compliance with ISO standards, regulatory requirements, and internal policies.

4. System Administration & Applications Support

• Oversee the maintenance and performance of business applications (e.g., SAP/ERP, Microsoft 365, and email server).
• Manage system access, user authorizations, and security roles.
• Collaborate with vendors and internal stakeholders for system upgrades or troubleshooting.

5. IT Support & Helpdesk Management

• Lead the IT support team in providing timely resolution to IT issues across the company.
• Develop SLAs and ensure service performance and quality.
• Provide user training on new systems, software, or IT policies.
• Evaluate and manage IT vendors, service providers, and contractors.
• Oversee procurement of IT equipment, licenses, and services.
• Ensure cost‑effectiveness and negotiation of contracts and warranties.
• Lead and develop the IT team through coaching, training, and performance management.
• Manage IT workload distribution and project execution.
• Foster a strong service‑oriented culture within the IT department.

8. Project Management

• Plan, lead, and execute IT‑related projects (new systems, hardware refresh, cybersecurity implementation).
• Manage timelines, budgets, resources, and stakeholder communication.

Minimum Qualifications, Requirements & Experience

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 5–8 years of relevant IT experience, with at least 3 years in a supervisory or managerial role in the manufacturing industry.
• Strong technical knowledge in IT infrastructure, networking, servers, cybersecurity, and cloud technologies.
• Experience in SAP Business One systems, Microsoft Office 365, is an added advantage.
• Familiarity with ISO standards (ISO 9001, ISO 45001) preferred.
• Strong leadership, communication, and stakeholder management skills.
• Excellent problem‑solving skills and ability to manage multiple priorities.
• Strong commitment to confidentiality, data security, and professional integrity.

Company Overview

PMW Group of Companies focused on delivering reliable, innovative products tailored to meet the highest industry standards. Initially specializing in poles and piles, our continuous pursuit of excellence has propelled us into new markets, offering cutting‑edge solutions in LED lighting, solar street lights and smart lighting products.