IT Infrastructure System Engineer - Workspace

Eurofins; George Town; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading life sciences firm in Penang seeks a Principal Infrastructure Engineer to manage and develop operating system images, execute security updates, and supervise patch management processes. The ideal candidate has over 6 years of relevant IT experience, with significant expertise in SCCM, MDT, and Windows deployment methodologies. Candidates must be capable of working CET hours (MY time 2pm–11pm) while maintaining high standards of troubleshooting and analytical skills in a global environment.

Qualifications

• 6+ years of experience in Information Technology with OS deployment skills.
• Strong analytical skills and experience in complex IT environments.
• Ability to troubleshoot issues related to OS and patches.

Responsibilities

• Own and develop the Eurofins Operating System images.
• Validate software packages and execute monthly security updates.
• Manage OS imaging deployments and troubleshoot related issues.

Skills

Operating System deployments from MDT

Patch management via WSUS & SCCM

Troubleshooting and Analytical skills

PowerShell/Python scripting

Microsoft Office

Education

University Degree in Information Technology

Tools

SCCM

MDT

WSUS

WDS

Job description

• Full-time

Company Description

Eurofins Scientific is an international life sciences company which performs more than 400 million tests each year within its 800 laboratories across over 50 countries with more than 48.000 staff (expected 5 billion Euros revenue in 2020).

As a world leader in the provision of clinical diagnostics, forensic, pharmaceutical, food and environmental laboratory testing services, Eurofins has been able to draw on its scientific experience to develop a range of SARS-CoV-2 tests in response to the Coronavirus pandemic.

The EurofinsSAFER@WORK™ programme is designed to help companies set up advanced risk management protocols and contributes to limiting the impact of COVID-19 in the workplace. EurofinsSAFER@WORK™ program combines workplace surfaces and wastewater testing together with risk-based clinical testing, as well as relevant consultative, audit, and assurance services to assess and focus on areas where virus presence is likelier. This approach reduces cost and supports health authorities to allocate capacity constrained human COVID-19 testing where it is most needed.

Job Description

SUMMARY OF ROLE AND OBJECTIVES:

• Following ITIL methodology, and utilising the existing Eurofins Policies, the mission of the position ‘Principal Infrastructure Engineer’ is to:
• Own, develop and regularly update the Eurofins Operating System image(s) and associated architecture;
• Validate all created software packages against the working image deployment architecture(s);
• Plan, validate and execute monthly security updates rollout globally;
• Track global OS deployments and OS Patch deployments and prepare remediation actions.
• Contribute to testing, planning and rollout of new patch deployment solutions.

ROLE & OBJECTIVES:

• Creating, managing and maintaining OS images including client and server;
• Certification of new hardware’s (Drivers management) in MDT & SCCM and updating Drivers on regular basis;
• LTI/ZTI Image deployments via MDT, SCCM and troubleshooting infrastructure related issues;
• Working with WDS related configurations and troubleshooting;
• Investigate & troubleshooting driver related issues;
• Distribution of various OS images globally and creating task sequence for custom deployments;
• Building, capturing and updating windows 10 master images with latest releases and inline to Eurofins standards;
• Core application updates on master images on regular intervals;
• Reporting on overall health status of MDT/SCCM Deployment infrastructure;
• WSM skillset is PowerShell/Python scripting skills, to help build scripts to optimise existing processes or build new ones;
• Configuring WDS, configuring PXE, configuring the VM build environment, and integrating SCCM with MDT;
• Creating Distribution Points and distributing the images accordingly via SCCM;
• Creating a deployment Task Sequence and deploying the Task Sequence in an automated way;
• Creating SCCM Packages for Operating System Deployments;
• Deployment of Applications and Software Updates via SCCM:
• Direct involvement in procurement projects (Workstations, Laptops, Mobile Devices), including lifecycle input for consideration in accordance with the Eurofins Technology Roadmap;
• Analyse, prepare and update monthly security updates list released by Microsoft;
• Assess patches released and prepare for global deployments following ITIL process and as per Eurofins requirements and standards;
• Monitor patch deployment infrastructure (WSUS/SCCM SUGs) and remediate if any infrastructure issues;
• Ensure patches are rolled out and reached to all machines globally;
• Work on Active Directory Group polices for patch management;
• Ensure all machines are under patch compliance and action accordingly;
• Ensure all windows 11 machines are under support cycle as per OS life cycle policies;
• Plan and upgrade windows 11 machines on continuous basis (Windows 11 Feature upgrades/Servicing Plans) to adhere support of security updates;
• Global project management with regards to image and software updates deployment, consisting of approved design and piloting before rollout;
• Deliver all services following ITIL methodology for updates deployment and Windows 10 feature upgrades;
• Regular reporting of overall security updates compliance;
• Creating work instructions;
• Flexibility to Work on shifts as required.

EXPERIENCE REQUIRED:

• Comparable field or relevant work experience in Information Technology (min. 6 years)
• IT Experience: 3 + years of IT industry experience.

General Technical Skills:

• Minimum 6 years working in Information Technology with experience or specialization in:
• Microsoft Operating system: Win 7, Win 11;
• Desktop Application Support;
• Microsoft Office.

Specific Technical Skills:

A deep understanding and contextual experience with:

• Should have strong experience in Operating System deployments from MDT, SCCM tools.
• Should have strong experience in patch management via WSUS & SCCM.
• Experience in design and installation of OS Deployment infrastructure including WDS, MDT & SCCM.
• In-depth knowledge of OS imaging deployment, SCCM client installation, Software update groups, software distribution, and other SCCM roles.
• Strong on Troubleshooting and Analytical skills on OSD & Patch management.
• Strong knowledge on deployment log files.
• Knowledge of MDT Linked Deployment shares, Database integrations, Model alias configurations & defining software package roles in OS Deployments.
• Should have good knowledge in Group Policies, Customization of Master images.
• Implementation of Windows upgrades – Win 7 to Win 11 and Win 10 to Win 11.
• Patch Management of Physical and Virtual environments through WSUS/SCCM
• Good knowledge on reporting using SQL Queries.

Personal Qualities/Profile:

Autonomous – Proactive – Analytical – Rigorous – Business focused – Good communication and writing skills – Risk oriented sensitivity.

Management capabilities:

Ability to coordinate project tasks from inception to completion including coordination of work with different individuals and teams is mandatory.

Qualifications

• University Degree in Information Technology
• Experience in an international company preferred

Additional Information

Must be able to work in CET hours (MY time 2pm–11pm)