IT & Customer Relations Executive (Solar Industry)

Solana Tec Sdn. Bhd.; Johor Bahru; On-site; MYR 45,000 - 60,000; Full time

Job summary

A solar industry company in Johor Bahru is seeking an IT & Customer Relations Executive. The role involves developing software, managing the company’s database, and providing both technical and customer support. Candidates should hold a degree in a relevant field, possess strong problem-solving skills, and ideally be fluent in Mandarin to liaise with clients. This position offers competitive benefits, including performance bonuses and opportunities for career growth.

Benefits

Performance bonus

Allowance

Annual increment

Incentives trips

On job training

Team Building Events

Qualifications

• Degree or Diploma in a relevant field.
• Knowledge of IT networking, cybersecurity, and cloud solutions.
• Experience in API integration.

Responsibilities

• Develop and customize ERP modules to improve business workflow.
• Maintain and manage database systems for data integrity.
• Provide technical support for users and IT-related issues.

Skills

IT networking

Cybersecurity

Problem-solving skills

API integration

Fluent Mandarin

Education

Degree/Diploma in Computer Science, Information Technology, or Software Engineering

Job description

IT & Customer Relations Executive (Solar Industry)

We are looking for a passionate IT & Customer Relations to be part of our growing team. This role is responsible for the development of our software, database management, and IT network infrastructure. The ideal candidate must be accountable, proactive, and able to work independently to optimize our internal IT ecosystem.

Why Join Us?

Competitive Benefits: Performance bonus + Allowance + Annual increment + Incentives trips

Career Growth: Opportunities to expand skills and responsibilities/ On job training

Dynamic Team: Work with a collaborative, and competitive team/Team Building Event & Exercise activities

Responsibilities:

IT

• Develop and customize ERP modules to improve business workflow.
• Continuously optimize system efficiency and security.
• Maintain and manage the company’s database systems to ensure data integrity and security.
• Oversee company IT networks, hardware, and cybersecurity policies.
• Provide technical support for users and IT-related issues within the company.
• Undertake additional IT-related projects as required.

Customer Relations

• Closed deal customer support: Communicate with customers by providing regular Project delivery updates and reviewing customers documents for their Solar System application.
• Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.
• Undertake ad hoc administrative tasks when required.

Requirements:

• Degree/Diploma in Computer Science, Information Technology, Software Engineering, or a related field.
• Knowledge of IT networking, cybersecurity, and cloud solutions
• Experience in API integration.
• Strong problem-solving and troubleshooting skills.
• Proactive, independent, and willing to learn.
• Candidates fluent in Mandarin preferred, as the role requires liaising with Mandarin-speaking clients/vendors.