IT Assistant Manager

3E Worldwide; Subang Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking an experienced IT Manager to oversee IT systems, manage teams, and implement strategies that align with business goals. The ideal candidate will have a Bachelor's degree in IT and 5–7 years of progressive experience, including some years in a leadership role. Responsibilities include managing infrastructure, supporting automation projects, and ensuring compliance with cybersecurity measures. This position requires excellent problem-solving skills and the ability to lead multiple projects effectively.

Qualifications

• 5–7 years of progressive IT experience, with at least 2–3 years in a supervisory or team lead capacity.
• Hands-on knowledge of cloud platforms and cybersecurity principles.
• Interest or exposure to AI and automation projects.

Responsibilities

• Assist in managing and maintaining IT systems and networks.
• Support implementation of IT strategies aligned with business objectives.
• Execute data backup and disaster recovery procedures.

Skills

IT infrastructure knowledge

Cloud platforms proficiency

Cybersecurity principles

Problem-solving skills

Collaboration skills

Education

Bachelor’s degree in IT, Computer Science, or a related field

Job description

Responsibilities

• Assist in managing and maintaining IT systems, networks, servers, and cloud platforms.
• Support the implementation of IT strategies and technology improvements aligned with business objectives.
• Help manage IT vendors, software licenses, and procurement within budgetary guidelines.
• Provide advanced-level technical support and escalation point for IT issues.

System & AI Project Support

• Support and administer core business systems (accounting, project management, CRM, etc.).
• Collaborate with teams to identify opportunities for automation and AI tools to reduce manual effort and improve reporting.
• Assist in system integrations, upgrades, and new implementations to ensure minimal business disruption.

Infrastructure, Security & Compliance

• Execute data backup, disaster recovery procedures, and ensure system availability.
• Help implement and monitor cybersecurity measures to protect company data and assets.
• Support compliance with PDPA, data privacy regulations, and internal IT policies.

Data & Reporting Assistance

• Support the development and maintenance of management dashboards and reports.
• Help improve data accuracy and accessibility to enable effective analytics.
• Assist in monitoring the performance and benefits of digital initiatives.

Event & Operational Support

• Lead IT setup and support for corporate events, meetings, and site offices, including audio-visual and network requirements.

Team & Stakeholder Collaboration

• Provide guidance and mentorship to junior IT staff and coordinate with external vendors.
• Work closely with department heads to understand needs and help deliver effective IT solutions.
• Act as a reliable technology liaison between the IT department and business users.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5–7 years of progressive IT experience, with at least 2–3 years in a supervisory or team lead capacity. Experience in retail operation related industries is advantageous.
• Solid hands-on knowledge of IT infrastructure, cloud platforms, and cybersecurity principles.
• Interest or exposure to AI, automation, or digital transformation projects is a strong plus.
• Excellent problem-solving, communication, and collaboration skills.
• Proven ability to manage multiple priorities and projects effectively.
• Strong technical proficiency with a service-oriented approach.
• Ability to execute plans and manage operational tasks effectively.
• Developing business acumen and a solution-focused mindset.
• Basic understanding of data analytics and emerging technologies.