IT ADMINISTRATOR

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking an IT Support Specialist to assist users with IT-related issues including user account administration and troubleshooting. Candidates should possess a diploma or degree in IT and have at least 2 years of hands-on experience. The role involves maintaining hardware, ensuring systems are up-to-date, and providing excellent user support. Applicants must be meticulous, resourceful, and capable of working independently, with a willingness to travel to site offices when required.

Qualifications

• At least 2 years of relevant IT hands-on experience including device management.
• Experience with networks, Windows, and mobile devices systems.
• Meticulous and able to multi-task and work independently.

Responsibilities

• Support users on computer and application issues.
• Maintain and troubleshoot printers and peripheral equipment.
• Ensure computers and applications are up to date.

Skills

User Account Administration

Troubleshooting

Interpersonal skills

Critical thinking

Networking issues

Education

Diploma / Degree in IT or equivalent

Tools

Microsoft Office

Active Directory

Office 365

Teams

Job description

Support users on computer, printing, scan, desktop application including but not limited to:

• User Account Administration
• Office 365 User Administration
• Wireless Access Points User Administration
• Networking issues
• Install, upgrade, support and troubleshoot Microsoft Windows client (PC desktop and notebook)

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Support in internal reporting and authority reporting, when necessary, maintain/create appropriate documentation

Ensure computers are up to date to the latest patches.

Ensure third-party applications are up to date.

Maintain a proactive approach in attending to users' requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.

Job Requirements

At least 2 years of relevant IT hands-on experience (including device management).

Possess at least Diploma / Degree in IT or equivalent qualifications.

Experience with networks, Windows, and mobile devices systems.

Knowledge of Microsoft Office, Active Directory, as well as tools like Teams.

Meticulous and able to multi-task and work independently.

Good troubleshooting and critical thinking skills.

Good interpersonal and customer-fronting skills.

Resourceful, meticulous, and a team player who can work well with all levels.

Possess a high level of integrity and self-driven personality.

Candidate must be willing to travel to site offices when require.