Internal Support Operations Specialist (eCommerce)

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading services company in Kuala Lumpur is seeking a professional to enhance internal customer experience by implementing and monitoring improvement projects. The role requires strong crisis management and analytical skills, with over 3 years of relevant experience. Candidates should possess a bachelor's degree and demonstrate proven capability in customer success roles and data analysis. Effective communication in English is essential.

Qualifications

• Over 3 years of relevant working experience in crisis management.
• Previous experience in customer success or escalation role preferred.
• Strong understanding of call center operations.

Responsibilities

• Define, build, implement, and monitor projects to enhance internal-customer experience.
• Monitor auto-routing and ensure accurate documentation.
• Conduct root-cause analysis and implement recovery plans.

Skills

Crisis management

Analytical skills

Communication skills

Customer service

Education

Bachelor degree or above

Tools

Data analysis tools

Job description

A leading services company in Kuala Lumpur is seeking a professional to enhance internal customer experience by implementing and monitoring improvement projects. The role requires strong crisis management and analytical skills, with over 3 years of relevant experience. Candidates should possess a bachelor's degree and demonstrate proven capability in customer success roles and data analysis. Effective communication in English is essential.