Insurance Customer Experience Specialist — Hybrid (HK)

AIA Shared Services; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global insurance provider is seeking a Customer Service Representative to manage customer inquiries and complaints related to insurance policies. Candidates should have 1-2 years of experience in a customer service environment, fluency in Cantonese, and the ability to read and type Mandarin. The role involves delivering excellent service, documenting activities, and following up with customers. The position is based in Cyberjaya, with shifts including weekends and public holidays.

Benefits

Training provided

Shift rotation

Overtime opportunities

Qualifications

• Minimum 1 to 2 years of experience in customer service in call center environment or insurance industries.
• Fluent in spoken Cantonese and able to read and type Mandarin.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Handles customer enquiries and complaints related to insurance.
• Delivers world-class customer service to customers in Hong Kong.
• Documents call activities and follow-up items.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Attention to detail

Fluent in Cantonese

Tools

Microsoft Office

Job description

A global insurance provider is seeking a Customer Service Representative to manage customer inquiries and complaints related to insurance policies. Candidates should have 1-2 years of experience in a customer service environment, fluency in Cantonese, and the ability to read and type Mandarin. The role involves delivering excellent service, documenting activities, and following up with customers. The position is based in Cyberjaya, with shifts including weekends and public holidays.