Inside Sales Team Lead

CLL Systems Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading ICT solutions provider in Kuala Lumpur is seeking an experienced Inside Sales Manager to lead and manage their inside sales team. This role involves developing strategic sales plans to drive business growth, overseeing marketing efforts, and maintaining strong customer relationships. The ideal candidate has 2-5 years of experience in inside sales with leadership expertise, excellent communication skills, and a strong understanding of ICT products. Competitive compensation is offered as part of this dynamic position.

Qualifications

• Minimum 2-5 years of experience in inside sales, with at least 1 year in a leadership role.
• Experience in telesales, customer service, or B2B sales is a plus.
• Strong understanding of ICT products, solutions, and services is an added advantage.

Responsibilities

• Lead and manage the inside sales team, ensuring the achievement of sales targets.
• Develop and execute strategic sales plans to expand customer base.
• Drive marketing and promotion of ICT products and services.
• Identify and pursue new business opportunities.
• Supervise the preparation of quotations and order processing.
• Train, mentor, and motivate the inside sales team.

Skills

Communication skills

Negotiation skills

Leadership skills

Analytical mindset

Multitasking

Education

Degree qualification in Business, Sales, or related field

Tools

CRM systems (e.g., Salesforce)

Sales tracking tools

Job description

Overview

• Lead and manage the inside sales team, ensuring the achievement of sales targets and business growth.
• Develop and execute strategic sales plans to expand the customer base and maximize revenue.
• Drive the marketing and promotion of ICT products, solutions, services, and maintenance offerings.
• Identify and pursue new business opportunities while maintaining strong relationships with existing customers.
• Supervise the preparation and handling of quotations, order processing, goods delivery, and payment collection.
• Research and identify potential leads to develop new sales opportunities.
• Oversee and optimize the cold calling process to generate new prospects and grow the sales pipeline.
• Conduct follow-up meetings with customers to manage the entire sales cycle effectively.
• Track and maintain sales performance, providing regular reports and insights to improve efficiency.
• Ensure the team provides excellent customer service, addressing inquiries and resolving concerns promptly.
• Train, mentor, and motivate the inside sales team, fostering a high-performance sales culture.

Job Requirements

• Degree qualification, preferably in Business, Sales, or a related field.
• Minimum 2-5 years of experience in inside sales, with at least 1 year in a leadership role.
• Experience in telesales, customer service, or B2B sales is a plus.
• Excellent communication, negotiation, and leadership skills to drive team success.
• Strong understanding of ICT products, solutions, and services is an added advantage.
• Proficiency in CRM systems (e.g., Salesforce) and sales tracking tools.
• Highly results-oriented, self-motivated, and proactive, with a strong ability to work under pressure.
• Analytical mindset, with the ability to interpret sales data and optimize performance.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong team player with a commitment to continuous learning and improvement.
• Language proficiency in English, Malay, and Chinese is preferred.
• Candidates have full working rights for Malaysia.