Inside Sales Executive

Lyreco Singapore Malaysia; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading office supply company in Johor, Malaysia, is seeking a candidate to enhance customer relationships and manage outbound calls effectively. This role requires a minimum diploma, proficiency in Microsoft Office and SAP, along with strong sales negotiation skills. The ideal candidate will be an effective communicator in English and should have at least two years of experience in telemarketing or telesales. Join us and ensure an outstanding customer experience while meeting workplace needs.

Qualifications

• Minimum of two years relevant experience in outbound calls, telemarketing, or telesales.
• Fluent in oral and written English communication.
• Proven skills in sales prospecting.

Responsibilities

• Establish and maintain good customer relationships.
• Influence customers to buy products and provide price quotations.
• Handle customer feedback and resolve inquiries.

Skills

Customer relationship management

Sales negotiation skills

Effective communication

Outbound calls

Education

Minimum Diploma level

Tools

Microsoft Office (Excel)

SAP

Job description

Established good customer relationship and provide product selection solution to best meet the customer's workplace need. Penetration and retention of existing business through pro active outbound calls & email marketing promotions.

• Influences customers to buy products and to give product information and price quotations.
• To maintain & update the customer general data (Email, PIC, Contact number)
• To attend customer's feedback and handle customer related enquiries and complaints
• To execute any promotion implemented by Marketing/Sales for re-activation or existing customer under the vacant territories
• Provide excellent customer experience and maintain high level of service and professionalism at all times
• Contributes to team effort by accomplishing related results as needed
• All other adhoc reasonable assignment assigned to you from time to time

Qualifications

• Minimum Diploma level
• SAP user , high proficiency in Microsoft Office (Excel), Sales prospoecting skills, sales negotiation skills,
• Effective communicator. Fluent in oral and written English.
• Minimum 2 year of relevant experience in handling outbound calls/Telemarketing/Telesales