Inbound Sales Specialist — Consultative Solutions

Teleperformance; West Coast Division; On-site; MYR 35,000 - 50,000; Full time

Job summary

A global leader in customer support is seeking a Technical Support Specialist in Malaysia, Sabah. The role involves providing customer assistance via multiple channels, meeting sales targets, and resolving issues effectively. Candidates should possess a bachelor’s degree and interpersonal skills, along with tech literacy and a proficiency in English. Experience in customer support is advantageous, and the role promises a dynamic work environment.

Qualifications

• Minimum 6 months experience in customer support; fresh graduates welcome.
• Must have B2 proficiency in English across all skills.
• Proven ability to deliver superior customer service and resolve issues.

Responsibilities

• Field inbound calls and provide the correct sales behaviors.
• Offer solutions based on customer needs for new products.
• Meet performance metrics like First Call Resolution.

Skills

Tech savvy

Strong communication

Multitasking

Customer rapport building

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Office

HTML

Java

Job description

A global leader in customer support is seeking a Technical Support Specialist in Malaysia, Sabah. The role involves providing customer assistance via multiple channels, meeting sales targets, and resolving issues effectively. Candidates should possess a bachelor’s degree and interpersonal skills, along with tech literacy and a proficiency in English. Experience in customer support is advantageous, and the role promises a dynamic work environment.