Inbound Sales Specialist — Consultative Solutions

Teleperformance; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Malaysia seeks a Technical Support Specialist to provide customer assistance via email and chat. The ideal candidate will have at least a diploma, B2 level English proficiency, and a minimum of 6 months experience in customer support. Responsibilities include fielding calls, troubleshooting client products, and achieving sales targets. This role requires strong interpersonal skills and a tech-savvy mindset.

Qualifications

• Must have B2 level English Language proficiency.
• Minimum of 6 months work experience in customer support.
• Tech savvy and interested in the customer’s products.

Responsibilities

• Field inbound calls and provide sales and customer support.
• Uncover needs and form solutions for new products.
• Troubleshoot client products to resolve issues promptly.

Skills

Technical Savvy

Customer Rapport

Multitasking

Sales Target Achievement

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Office

CRM Systems

Job description

A leading customer support company in Malaysia seeks a Technical Support Specialist to provide customer assistance via email and chat. The ideal candidate will have at least a diploma, B2 level English proficiency, and a minimum of 6 months experience in customer support. Responsibilities include fielding calls, troubleshooting client products, and achieving sales targets. This role requires strong interpersonal skills and a tech-savvy mindset.