Inbound Sales Specialist — Consultative Solutions

Teleperformance; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider is seeking a Technical Support Specialist in Malaysia. The role involves providing timely support to customers via email and chat, with responsibilities including fielding calls, troubleshooting products, and maintaining customer satisfaction metrics. Candidates should hold at least a Bachelor's Degree or Diploma and possess strong interpersonal skills. Experience in consultative sales is preferred, along with tech-savvy abilities and proficiency in English.

Qualifications

• Must have B2 English proficiency in reading, writing, speaking, and aural comprehension.
• Minimum of 6 months work experience in customer support.
• Strong capability in transitioning support calls to sales opportunities.

Responsibilities

• Field inbound calls and demonstrate correct sales and customer experience behaviors.
• Take a consultative approach to uncovering needs and forming solutions.
• Meet metrics such as First Call Resolution and Conversion Rates.

Skills

Tech savvy

Interpersonal skills

Multitasking

Customer rapport

Consultative sales

Education

Bachelor's Degree or Diploma

Tools

CRM systems

Microsoft Office

Job description

A leading customer support provider is seeking a Technical Support Specialist in Malaysia. The role involves providing timely support to customers via email and chat, with responsibilities including fielding calls, troubleshooting products, and maintaining customer satisfaction metrics. Candidates should hold at least a Bachelor's Degree or Diploma and possess strong interpersonal skills. Experience in consultative sales is preferred, along with tech-savvy abilities and proficiency in English.