Impactful Life Claims Analyst

AIA Hong Kong; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an experienced claims processor to handle major claims, including Critical Illness and Death claims. The ideal candidate should possess a Bachelor's degree and a minimum of 5 years in the insurance industry, with strong customer service skills and proficiency in both English and Malay. This role is integral to achieving departmental goals and requires accuracy and independence.

Qualifications

• Minimum 5 years working experience in insurance industry.
• Spoken and written in both English and Malay language.
• Good knowledge in FSA 2013 and technical skills.

Responsibilities

• Process and settle incontestable and contestable major claims within TAT.
• Review pending cases monthly and reduce pend ratio.
• Monitor close file review and ensure timely provision reversal.
• Attend to enquiries and emails promptly.
• Perform additional responsibilities assigned by supervisor.

Skills

Claims assessments

Customer service orientation

Good interpersonal skills

Independent and self-starter

Education

Bachelor's degree or equivalent

Job description

A leading insurance provider in Kuala Lumpur is seeking an experienced claims processor to handle major claims, including Critical Illness and Death claims. The ideal candidate should possess a Bachelor's degree and a minimum of 5 years in the insurance industry, with strong customer service skills and proficiency in both English and Malay. This role is integral to achieving departmental goals and requires accuracy and independence.