Immediate Hiring - Customer Service Inbound

Persolkelly Contigent Workforce Malaysia Sdn Bhd; George Town; On-site; MYR 20,000 - 100,000; Part time

Job summary

A leading workforce solutions provider is seeking a Customer Service Inbound Call representative in Penang. The role involves handling multi-channel customer interactions, providing accurate responses to inquiries, and ensuring customer satisfaction. Candidates must have at least a minimum SPM, or equivalent, and be able to communicate in Malay and English. This position offers a salary range of RM2000-RM2300 per month and requires willingness to work on rotational shifts.

Qualifications

• Minimum Sijil Pelajaran Malaysia (SPM) holder with at least one year of relevant working experience.
• Open for fresh graduates (Diploma or above).
• Able to communicate effectively in English and Malay.
• Willing to work rotational shifts including weekends and public holidays.

Responsibilities

• Handle all types of customer interactions across multiple channels.
• Provide accurate and timely responses to customers’ inquiries.
• Manage transactions to deliver a positive customer experience.
• Strive for high customer satisfaction and loyalty.

Skills

Customer interaction management

Response accuracy

Technical issue resolution

Basic computer knowledge

Fluent in Malay

Average English speaking

Education

Minimum Sijil Pelajaran Malaysia (SPM)

Diploma or above

Job description

Job Description

Position: Customer Service Inbound Call

Location: Komtar, Penang

Basic: RM2000-RM2300

Allowances:

• KPI - RM300
• Transport - Max up to RM200
• Shift: RM90

Responsibilities

• Handle all types of customer interactions across multiple channels, including correspondence, live chat, email, and calls.
• Provide accurate and timely responses to customers’ technical issues, general inquiries, and product-related questions.
• Ensure every transaction is managed professionally to deliver a positive customer experience.
• Strive to achieve high levels of customer satisfaction and contribute to building long-term customer loyalty.

Qualifications

• Minimum Sijil Pelajaran Malaysia (SPM) holder with at least one (1) year of relevant working experience.
• Open for fresh graduates (Diploma or above).
• Able to speak average in ENGLISH & good in MALAY.
• Basic computer knowledge.
• Able to work on Rotational shifts, including Weekends and Public Holidays.

Job Info & Requirement

Contract Type: Contract

Job Type: Non-Executive

Experience Level: < 1 year

Job Categories: Customer Svc/Call Centre

LANGUAGE: English, Bahasa Malaysia

Nationality: Malaysians Only

All Genders

Own Transport: None

RM 2,000 to RM 2,300 per month

Persolkelly Contingent Workforce Malaysia Sdn Bhd