Immediate Hiring - Customer Service (Airline Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Petaling Jaya is seeking a Customer Service Representative to handle inquiries about bookings and provide excellent customer experience. Candidates should be at least SPM graduates, possess strong communication in English and Bahasa Malaysia, and be customer-focused. The role involves working shifts, including weekends and public holidays, and offers benefits such as annual leave, sick leave, and training.

Benefits

Annual Leave

Sick Leave

Allowance Provided

Training Provided

Qualifications

• Fresh graduates are welcome.
• Experience in customer service is an advantage.
• Customer-focused, patient, and able to work under pressure.

Responsibilities

• Handle inbound calls and emails regarding bookings and inquiries.
• Provide timely and accurate responses to customers.
• Coordinate with internal teams to resolve concerns.

Skills

Customer service experience

Strong communication in English

Strong communication in Bahasa Malaysia

Education

Min SPM graduate

Job description

Job Responsibility

• Handle inbound calls and emails from customers regarding bookings, ticketing, flight changes, baggage, and general inquiries.
• Provide timely and accurate responses while ensuring excellent customer experience.
• Record and track cases in the system, escalating complex issues when needed.
• Coordinate with internal teams to resolve passenger concerns.
• Promote relevant services such as upgrades, ancillaries, and loyalty programs.

Job Requirements

• Min SPM graduate (fresh graduates welcome).
• Experience in customer service is an advantage.
• Strong communication in English & Bahasa Malaysia (other languages a plus).
• Customer-focused, patient, and able to work under pressure.
• Willing to work shifts, weekends, and public holidays.
• Open to 24/7 rotational shifts.

Job Benefits

• 5 working days
• Annual Leave and Sick Leave
• Allowance Provided
• Training Provided